Casino Marketing Manager

Mohegan Sun; Fox Hill (PA); In loco; USD 55.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mohegan Sun Pennsylvania is seeking a Casino Host with leadership experience to oversee player development functions and enhance guest loyalty. You will recruit and manage high-value players, coach staff, and ensure exceptional service aligned with marketing guidelines.

The role requires strong sales and negotiation skills, plus the ability to manage accounts and meet revenue targets while maintaining confidentiality and a positive brand image across property and events.

Competenze

• Three years of experience in Player Development lead role or equivalent in a complex casino environment.
• Strong verbal and written skills.
• Ability to motivate, organize and prioritize tasks.
• Comfort working on phone, computer, and in person.

Mansioni

• Oversee Casino Host duties including hiring, training, scheduling, attendance tracking, evaluation and counseling.
• Solicit preferred players to generate revenue in and out of the current database.
• Build relationships through personalized service and special accommodations.
• Manage player accounts using available technology (gaming activity, comp availability, profitability).
• Cultivate leads, promote return visits, and support Mohegan Pennsylvania marketing efforts.
• Meet/exceed personal revenue targets and communicate variances when needed.
• Maintain confidentiality and project a positive Mohegan brand image on and off property.

Conoscenze

Customer service

Sales skills

Negotiation

Leadership

Strumenti

CRM software

Descrizione del lavoro

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESIF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITEJob Duties:Oversee Casino Host position in accordance with approved policies and procedures, including all hiring, training, scheduling, attendance tracking, evaluating and counseling.Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management. Build relationships through specialized, personalized and preferential service. Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably. Utilize sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines. Cultivate leads, build loyalty and promote return visits to the property. Meet and greet with preferred guests when they are on property. Support all Mohegan Pennsylvania marketing efforts. Expected to meet and/or exceed personal revenue targets. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix.Responsible for budget management, expense tracking and processing for all areas and explains variances when needed.Must have strong written communications skills and be extremely detail oriented. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. Performs other related duties as assigned.Resolves related patron disputes. Maintain strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property.Minimum QualificationsThree years of previous experience in Player Development lead role or equivalent in a complex casino environment, involving extensive contact with customers. Previous leadership or team management is preferred. Strong verbal and written skills. Must be comfortable working on the phone, computer and in person. Also required are sales and advanced negotiating skills, the ability to self-motivate, organization and prioritization skills. Must be able to work various shifts, flexible hours and holidays.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!