Guest Experience Agent – Part-Time Call Center

Bally’s Corporation; Rock Island (IL); On-site; USD 45,000 - 100,000; Part time

Benefits offered by this job

Restaurant discounts

Employee travel program

Job summary

Bally’s Corporation in Davenport, IA is seeking a Call Center Representative at an entry-level, part-time capacity. You will handle guest calls, provide information on properties and venues, and route inquiries to the right team to ensure prompt, courteous service.

The role focuses on delivering exceptional guest experiences through effective communication and timely responses in a casino hospitality setting.

Qualifications

• Responsibilities include enhancing guest experience, answering calls, routing queries, and relaying guest requests to staff.

Responsibilities

• Enhances the guest experience by providing exceptional service.
• Answers incoming phone calls, routing as necessary.
• Responds to inquiries regarding property i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
• Relays guest requests to appropriate staff.
• Ensures calls are answered promptly and in accordance to …

Job description

Bally’s Corporation in Davenport, IA is seeking a Call Center Representative at an entry-level, part-time capacity. You will handle guest calls, provide information on properties and venues, and route inquiries to the right team to ensure prompt, courteous service.

The role focuses on delivering exceptional guest experiences through effective communication and timely responses in a casino hospitality setting.