Casino Guest Experience Ambassador

Treasure Chest Casino; Kenner (LA); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Boyd Gaming Corporation is looking for a customer service-oriented team member to assist guests on the casino floor, promote the Players' Club benefits, and recruit new memberships. You will respond to guest inquiries, process requests, and help ensure a welcoming and high-quality experience across venues.

Requirements include 1–2 years in customer service, a high school diploma or GED, and strong oral/written communication.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• 1–2 years experience in customer service.
• Excellent oral and written communication and interpersonal skills.
• Flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsabilités

• Circulate on the casino floor and assist customers with requests and questions.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.
• Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
• Assist Casino and Slot Hosts with Player development efforts and events

Connaissances

Customer service

Interpersonal skills

Oral communication

Written communication

Word processing

Spreadsheets

Database

Presentation

Email etiquette

Player tracking systems

Formation

High school diploma or GED

Description du poste

Boyd Gaming Corporation is looking for a customer service-oriented team member to assist guests on the casino floor, promote the Players' Club benefits, and recruit new memberships. You will respond to guest inquiries, process requests, and help ensure a welcoming and high-quality experience across venues.

Requirements include 1–2 years in customer service, a high school diploma or GED, and strong oral/written communication.