Guest Service Ambassador

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino entertainment company located in Dubuque, Iowa, is looking for an Entry-Level Customer Service Representative. This role involves engaging with customers through various channels to enhance loyalty and assist with their needs. Candidates must possess strong communication and interpersonal skills, a high school diploma, and ideally some customer service experience. This full-time position is vital for promoting the Players' Club and ensuring exceptional guest experiences.

Qualifications

• 18 years of age or older.
• One to two years of customer service experience.
• Excellent oral and written communication skills.

Responsibilities

• Encourage customer retention and loyalty.
• Recruit new memberships for the Players' Club.
• Assist guests with questions and requests.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database management

Player tracking systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty.
• Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs.
• Circulate on the casino floor assisting guests with questions and requests.
• Provide excellent customer service and promote Players’ Club benefits and events.
• Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.
• Assist Casino and Slot Hosts with Player development efforts and events.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Attributes

• Seniority level Entry level
• Employment type Full-time
• Job function General Business
• Industries Software Development and IT Services and IT Consulting