Casino Ambassdor

Delta Downs Racetrack Casino Hotel; Vinton (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Downs Racetrack Casino Hotel in Louisiana seeks a Customer Service Associate to engage guests on the casino floor, answer questions, and promote the Players' Club. You will recruit new members, support events, and ensure an outstanding guest experience.

You must have 1–2 years of customer service, a HS diploma or GED, and be flexible with schedule. Proficiency with standard office software and databases is expected.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience.
• Excellent oral and written communication skills.
• Must be able to obtain any necessary certifications and/or licenses.

Responsibilities

• Engage guests on the casino floor and address their questions.
• Deliver outstanding service and promote Players' Club benefits.
• Recruit new members via direct mail, telemarketing, and outreach.
• Explain the Players' Club point system and prize redemption.
• Coordinate with Casino and Slot Hosts to create memorable events.

Skills

Customer service

Communication skills

Interpersonal skills

Flexible schedule

Office software

Certifications/licenses

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database systems

Email systems

Presentation software

Job description

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests.

• Get out on the casino floor and connect with our guests—answer their questions and help make their experience unforgettable.
• Deliver outstanding customer service while championing the amazing benefits and exciting events of the Players' Club.
• Build our community by recruiting new members and strengthening relationships with our current guests through direct mail, telemarketing, and personalized correspondence.
• Become a Players' Club expert! Guide customers through our rewarding point system, help them claim their prizes, and show them how to get the most out of their club card.
• Partner with our Casino and Slot Hosts to create memorable player experiences and bring our best events to life.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, email, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.