Guest Service Ambassador

Diamond Jo Casino Dubuque; Dubuque (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Boyd Gaming Corporation is seeking a customer-focused team member to drive player loyalty and membership growth for the Players' Club. You will engage guests directly on the casino floor and through targeted outreach, promoting club benefits and events.

The role emphasizes exceptional service, proactive guest assistance, and collaboration with Casino teams to develop players and host events. A strong communication background and flexible schedule are essential.

Qualifications

• Must have at least a high school diploma or GED.
• Must be 21 years or older per casino policy.
• 1–2 years of customer service experience preferred.
• Excellent oral and written communication skills.
• Flexible scheduling availability.
• Proficiency with basic office software and player tracking systems.

Responsibilities

• Provide excellent customer service and promote Players' Club benefits and events.
• Recruit new customers and enhance existing relationships via direct mail, telemarketing, and written correspondence.
• Instruct customers on the Players' Club point system and prize awards.
• Assist Casino and Slot Hosts with Player development efforts and events.

Skills

Customer service

Interpersonal skills

Written communication

Flexibility

Guest assistance

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database

Presentation

Email systems

Player tracking systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests.

• Provide excellent customer service and promote Players' Club benefits and events.
• Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.
• Instruct customers on the Players' Club point system, awarding prizes and proper use of the club card.
• Assist Casino and Slot Hosts with Player development efforts and events

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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