Casino Front Desk Agent: Guest Experience & Check-In

Mesquite Entertainment; Mesquite (NV); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

Mesquite Entertainment is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and assist guests with inquiries while ensuring smooth front desk operations.

The role includes handling cash transactions, securing guest privacy, and providing information about local attractions and hotel services. Enrollment in the rewards program is required for guests aged 21 or older.

Qualificações

• Good computer skills and ability to communicate clearly in English required.
• Must be customer service oriented.
• Ability to give and receive accurate information and interpret procedures under varying situations.

Responsabilidades

• Greet guests warmly and efficiently, complete the check-in and check-out procedures, and facilitate reservations as needed.
• Manage cash and credit transactions accurately and responsibly, including guest payments, room deposits, and cash reconciliation.
• Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms.
• Assist guests with inquiries, requests, and information about the property's events, facilities, services, and local attractions, striving to exceed guest expectations.
• Work in concert with other departments to meet guest's needs.
• Answer phone calls and respond to emails professionally.
• Other job related duties as assigned and instructed by management.
• Register new guests into the company's players rewards program and accurately enter data into the company's players rewards system.

Descrição da oferta de emprego

Mesquite Entertainment is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and assist guests with inquiries while ensuring smooth front desk operations.

The role includes handling cash transactions, securing guest privacy, and providing information about local attractions and hotel services. Enrollment in the rewards program is required for guests aged 21 or older.