Casino Front Desk Guest Services Agent (Upsell & Rewards)

Mesquite Gaming Employment Center; Mesquite (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Mesquite Gaming Employment Center is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and assist guests with inquiries at a casino property in Mesquite, Nevada.

The role requires solid computer skills and clear English communication, with emphasis on privacy, security, and guest satisfaction. Some positions may involve rewards program enrollment for 21+ guests.

Qualifications

• Good computer skills and ability to communicate clearly in English required.
• Must be customer service oriented.
• Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.

Responsibilities

• Greet guests and complete check-in/check-out procedures.
• Manage cash and credit transactions accurately.
• Verify guest identification and provide secure access to guest rooms.
• Assist guests with inquiries about events, facilities, and local attractions.
• Coordinate with other departments to meet guest needs.
• Answer calls and emails professionally.
• Register guests in the rewards program if 21+ and enter data accurately.

Skills

Customer service

English skills

Computer skills

Job description

Mesquite Gaming Employment Center is seeking a Front Desk Agent to deliver exceptional guest service, manage check-in/check-out, and assist guests with inquiries at a casino property in Mesquite, Nevada.

The role requires solid computer skills and clear English communication, with emphasis on privacy, security, and guest satisfaction. Some positions may involve rewards program enrollment for 21+ guests.