Casino Floor Operations Lead

Bally's; Vicksburg (MS); On-site; USD 54,000 - 66,000; Full time

Job summary

Bally’s in the United States is seeking a security operations professional with strong guest service and casino floor awareness. The role involves verifying jackpots, approving credit extensions, and coordinating shift schedules for slots and table games to ensure smooth operations.

The candidate will assist on‑duty supervisors, protect assets, and advise on risk and player conduct while resolving guest concerns and authorizing comps as per policy.

Qualifications

• Bachelor’s degree or 3–5 years of experience in gaming operations.
• Ability to verify slot jackpots of $5,000+ and follow procedures.
• Knowledge of credit extension policies and procedures.
• Strong customer service and conflict resolution skills.

Responsibilities

• Provide superior service to guests and colleagues.
• Protect company assets and integrity at all times.
• Assist on‑duty supervisors and managers as required.
• Verify and approve slot jackpots of $5,000+ per procedures and internal controls.
• Approve extensions or limitations of credit to customers.
• Plan and administer work schedules for slots and table games.
• Advise security and surveillance on problem players as appropriate.
• Resolve guest complaints as requested by supervisors.
• Approve comps according to company policy.

Skills

Guest service

Security awareness

Conflict resolution

Education

Bachelor’s degree or 3–5 years gaming ops experience

Job description

Bally’s in the United States is seeking a security operations professional with strong guest service and casino floor awareness. The role involves verifying jackpots, approving credit extensions, and coordinating shift schedules for slots and table games to ensure smooth operations.

The candidate will assist on‑duty supervisors, protect assets, and advise on risk and player conduct while resolving guest concerns and authorizing comps as per policy.