Poker Room Lead — Operations & Guest Experience

Bally's Interactive; Iowa (LA); On-site; USD 26,000 - 37,000; Full time

Job summary

Bally's Interactive in the United States seeks a Poker Floor Supervisor to oversee live and tournament poker operations, supervise staff, balance tables, and coordinate with cage and security to ensure smooth, fair play.

You will enforce room policies and gaming regulations, resolve floor calls professionally, and mentor new dealers to maintain guest satisfaction and high service standards.

Qualifications

• Supervise poker operations and staff.
• Create schedules while controlling labor costs.
• Ensure compliance with policies, procedures, and gaming laws.
• Manage player lists, balance tables and open/close games.
• Resolve floor calls professionally and fairly.
• Mentor new dealers and maintain guest satisfaction.

Responsibilities

• Responsible for supervising poker operations and staff.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
• Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
• Oversee live and tournament poker games to ensure a smooth, fair and timely play.
• Manage player lists, balance tables, open/close games and assign dealers effectively.
• Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
• Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
• Monitor games for irregularities and take corrective action when necessary.
• Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
• Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
• Accurately complete and submit all required logs, shift reports, and incident documentation.
• Provide feedback and suggestions to improve poker room operations.
• Support training and mentoring of new dealers and floor staff.
• Lead by example in professionalism, game knowledge, and customer service.
• Stay updated on poker trends, rules, and industry best practices.

Job description

Bally's Interactive in the United States seeks a Poker Floor Supervisor to oversee live and tournament poker operations, supervise staff, balance tables, and coordinate with cage and security to ensure smooth, fair play.

You will enforce room policies and gaming regulations, resolve floor calls professionally, and mentor new dealers to maintain guest satisfaction and high service standards.