Casino Shift Supervisor – Guest Services & Security

Bally's Interactive; Vicksburg (MS); On-site; USD 51,000 - 69,000; Full time

Job summary

Bally's Interactive in the United States is seeking a security/guest services professional to provide exceptional guest service while safeguarding assets and ensuring compliance with company policies.

You will support on‑duty supervisors, verify slot jackpots over $5,000, review credit extensions, and plan schedules for slots and table games, helping to maintain smooth operations across departments. Strong communication and teamwork are essential.

Responsibilities

• Provide superior service to guests and internal customers.
• Protect company assets and integrity at all times.
• Assist on-duty supervisors and managers across departments as required.
• Verify and approve slot jackpots of $5,000 or more per procedures.
• Approve credit extensions within policy.
• Plan and administer work schedules for slots and table games.
• Advise security and surveillance on problem players as appropriate.
• Resolve guest complaints with supervision input.
• Approve comps according to policy.

Job description

Bally's Interactive in the United States is seeking a security/guest services professional to provide exceptional guest service while safeguarding assets and ensuring compliance with company policies.

You will support on‑duty supervisors, verify slot jackpots over $5,000, review credit extensions, and plan schedules for slots and table games, helping to maintain smooth operations across departments. Strong communication and teamwork are essential.