Slot Operations & Guest Experience Associate

Bally's Corporation; Rock Island (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Bally's Corporation in Illinois is seeking a dedicated slot operations professional to support daily gaming activities on the floor. You will promote our guest-centric culture and actively engage with guests and members, ensuring accurate transactions and high standards of service.

Responsibilities include overseeing slot operations on duty, assisting Slot Attendants, troubleshooting issues, and training team members.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly and professionally.
• Willingness to obtain Illinois gaming license.

Responsibilities

• Promote Bally's guest-centric culture and build lasting guest relations.
• Respond to guest inquiries about services, promotions and events.
• Oversee slot operations and assist Slot Attendants on duty.
• Train team members and enforce safety, policies, and radio etiquette.

Skills

Customer Service

Active Listening

Education

High School (preferred)

Job description

Bally's Corporation in Illinois is seeking a dedicated slot operations professional to support daily gaming activities on the floor. You will promote our guest-centric culture and actively engage with guests and members, ensuring accurate transactions and high standards of service.

Responsibilities include overseeing slot operations on duty, assisting Slot Attendants, troubleshooting issues, and training team members.