Operations Specialist: Customer Service & Paperwork

CarMax; Fredericksburg (VA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

CarMax in Fredericksburg, VA is looking for a Business Operations Associate to support sales, auctions and appraisals, while delivering top-notch customer service. You will handle cash, audit critical paperwork, and coordinate with multiple departments to keep operations accurate and compliant.

You’ll train new associates, assist across teams, and maintain secure, organized records in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Microsoft Office

Communication (verbal & written)

Physical stamina

Confidentiality

Flexible schedule

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Fredericksburg, VA is looking for a Business Operations Associate to support sales, auctions and appraisals, while delivering top-notch customer service. You will handle cash, audit critical paperwork, and coordinate with multiple departments to keep operations accurate and compliant.

You’ll train new associates, assist across teams, and maintain secure, organized records in a fast-paced environment.