Case Worker / Admin Assistant - Social Services

KrocQuincy; Iowa City (IA); On-site; USD 33,000 - 40,000; Full time

Job summary

The Salvation Army in Iowa City is hiring for a full-time front-desk/field support role. You will perform intake interviews, assess client needs, counsel on resources, and maintain confidential files with referrals to partner services.

Responsibilities include processing referrals, assisting with program enrollment, and generating routine reports while ensuring accurate records and responsive communication with clients and community partners.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Human Services preferred.
• 1–3 years in social services or not-for-profit environment preferred.

Responsibilities

• Conduct intake interviews and assess level of need.
• Counsel clients on available resources and explain rights and confidentiality.
• Maintain confidential files and prepare referral materials.
• Enroll clients in Salvation Army programs and coordinate with partner agencies.
• Prepare statistics and reports for program oversight.

Skills

Communication

MS Word & Excel

Data entry

Confidentiality

Multitasking

Education

High School Diploma or GED

Associate degree in Human Services (preferred)

Tools

Web-based payroll system

Job description

The Salvation Army in Iowa City is hiring for a full-time front-desk/field support role. You will perform intake interviews, assess client needs, counsel on resources, and maintain confidential files with referrals to partner services.

Responsibilities include processing referrals, assisting with program enrollment, and generating routine reports while ensuring accurate records and responsive communication with clients and community partners.