Community Services Front Desk Associate

KrocQuincy; Peoria (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

The Salvation Army in Peoria is seeking a Social Services Assistant to provide front desk support and assist the community in emergency services. You will handle scheduling, recordkeeping, correspondence, and front lobby operations under the direction of the Assistant Director of Social Services.

Key duties include greeting visitors, taking inquiries by phone, collecting documents, assisting with utility emergency requests, and ensuring policy compliance while maintaining confidentiality and

Qualifications

• High School Diploma or equivalent. Significant experience may be considered in lieu of.
• Two years plus of receptionist/office support experience preferred.
• Excellent written and verbal communication skills and ability to work in a team.

Responsibilities

• Provide administrative support to the Assistant Director of Social Services by assisting with scheduling, maintaining records and documentation, preparing reports and correspondence, coordinating department communications and performing other clerical and organizational duties as assigned.
• Work with administrative staff for support and relief needs including telephone support, mailroom management, front lobby operations, etc.
• Acknowledge and greet individuals entering the front lobby.
• Promptly answer the telephone and collect pertinent information from the client or transfer them to the appropriate staff.
• Build knowledge of program criteria to field calls for The Salvation Army.
• Collect copies of individuals IDs, bills or other required paperwork for assistance.
• Complete filing of client records for case management staff.
• Assist with Utility Emergency Assistance requests and process appropriate paperwork.
• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

Skills

Communication skills

Confidentiality

Multi-tasking

Diversity awareness

Budget awareness

MS Office

Education

High School Diploma

Tools

MS Office

Email

Job description

The Salvation Army in Peoria is seeking a Social Services Assistant to provide front desk support and assist the community in emergency services. You will handle scheduling, recordkeeping, correspondence, and front lobby operations under the direction of the Assistant Director of Social Services.

Key duties include greeting visitors, taking inquiries by phone, collecting documents, assisting with utility emergency requests, and ensuring policy compliance while maintaining confidentiality and