Emergency Services Caseworker - Food Pantry & Outreach

The Salvation Army North & Central Illinois Division; Manhattan (KS); On-site; USD 30,000 - 36,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a dedicated office associate to support emergency assistance casework, coordinate the food pantry, and assist with fundraising and seasonal programs. The role involves client intake, appointment setting, and maintaining confidential files in a busy office environment.

Efficient communication with clients, donors, and the public, bilingual English/Spanish abilities, and the ability to handle multiple tasks under pressure are valued.

Qualifications

• Education: High school diploma or equivalent; some post-secondary preferred.
• Experience: Business/office work, volunteer organization and supervision, casework preferred.
• Certifications/Licenses: None.

Responsibilities

• Set appointments with clients as needed.
• Handle all incoming and outgoing mail.
• Answer phone; interact with clients, donors and the public.
• Interview clients and conduct intakes per guidelines.
• Assist with community food drives.
• Create and maintain client files with confidentiality.
• Track referrals to other agencies.
• Complete monthly statistical report and submit by the first of each month.
• Manage the food pantry.
• Manage the school supply program.
• Other duties as assigned by County Coordinator and North KS Field Representative.

Skills

Reading and interpreting documents

Report writing

Public speaking

Bilingual: English and Spanish

Basic math

Education

High school diploma or equivalent

Job description

The Salvation Army North & Central Illinois Division seeks a dedicated office associate to support emergency assistance casework, coordinate the food pantry, and assist with fundraising and seasonal programs. The role involves client intake, appointment setting, and maintaining confidential files in a busy office environment.

Efficient communication with clients, donors, and the public, bilingual English/Spanish abilities, and the ability to handle multiple tasks under pressure are valued.