Front Desk Social Services Assistant (Emergency & Community)

The Salvation Army North & Central Illinois Division; Peoria (IL); On-site; USD 23,529 - 28,227; Full time

Job summary

The Salvation Army Peoria Family Services is seeking a Social Services Assistant to support front window operations and emergency services community assistance. The role involves administrative duties, scheduling, records management, and coordinating communications to assist staff and clients.

Ideal candidates have a high school diploma, 2+ years of receptionist/administrative experience, and strong communication skills. Bilingual abilities are preferred to help diverse community members.

Qualifications

• High School Diploma or equivalent required.
• Two years+ receptionist/front desk/administrative experience preferred.
• Bilingual abilities are preferred.

Responsibilities

• Provide administrative support to the Assistant Director of Social Services by assisting with scheduling, maintaining records and documentation, preparing reports and correspondence.
• Coordinate department communications and perform other clerical duties; support front lobby operations.
• Greet individuals entering the front lobby and manage front lobby operations.
• Answer the telephone and collect pertinent information or transfer to staff.
• Collect IDs, bills or required paperwork for assistance and file client records.
• Assist with Utility Emergency Assistance requests and related paperwork.

Skills

Communication skills

Bi-lingual

Attention to detail

Multi-tasking

Diversity awareness

Budget awareness

MS Office

Education

High School Diploma

Tools

MS Office

Email

Job description

The Salvation Army Peoria Family Services is seeking a Social Services Assistant to support front window operations and emergency services community assistance. The role involves administrative duties, scheduling, records management, and coordinating communications to assist staff and clients.

Ideal candidates have a high school diploma, 2+ years of receptionist/administrative experience, and strong communication skills. Bilingual abilities are preferred to help diverse community members.