Impactful Case Worker & Administrative Assistant

The Salvation Army USA Central Territory; Iowa City (IA); On-site; USD 22,000 - 26,000; Full time

Job summary

The Salvation Army USA Central Territory in Iowa City seeks a Full-time Case Management Assistant to provide intake interviews, client counseling, and coordinated services with community partners. You will maintain accurate records and contribute to program enrollment and reporting.

Responsibilities include documenting client needs, guiding access to Salvation Army resources, and ensuring daily operations, phone and email communications, and filing are completed efficiently.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Human Services preferred.
• 1-3 years of experience in a social service and/or not-for-profit environment preferred.

Responsibilities

• Conduct intake interviews to assess eligibility and document needs and services.
• Counsel clients on available resources and explain procedures, rights and confidentiality.
• Maintain confidential, accurate client files and referrals.
• Enroll clients in Salvation Army programs and coordinate with community agencies.
• Complete required Salvation Army statistics and reporting.

Skills

Communication skills

Independent judgement

Attention to detail

Administrative skills

Computer skills

Microsoft Word & Excel

Flexibility

Confidentiality

Education

High School Diploma or GED

Associates Degree in Human Services

Tools

Payroll software

Timekeeping system

Web-based data systems

Job description

The Salvation Army USA Central Territory in Iowa City seeks a Full-time Case Management Assistant to provide intake interviews, client counseling, and coordinated services with community partners. You will maintain accurate records and contribute to program enrollment and reporting.

Responsibilities include documenting client needs, guiding access to Salvation Army resources, and ensuring daily operations, phone and email communications, and filing are completed efficiently.