Intake Operations Lead

The Salvation Army USA Central Territory; Davenport (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory seeks an Intake Coordinator in Davenport, Iowa for a full-time role. You will oversee daily intake operations, admissions, and ensure integrity of our intake process while collaborating with staff, partners, and community members.

This position emphasizes leadership, confidentiality, and comprehensive support for applicants and families, with evenings, weekends, and holidays as scheduled.

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data and report daily census
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Job description

The Salvation Army USA Central Territory seeks an Intake Coordinator in Davenport, Iowa for a full-time role. You will oversee daily intake operations, admissions, and ensure integrity of our intake process while collaborating with staff, partners, and community members.

This position emphasizes leadership, confidentiality, and comprehensive support for applicants and families, with evenings, weekends, and holidays as scheduled.