CASE PROCESSING MANAGER I - 73005017

State of Florida; Orlando (FL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid time off

Retirement plan

Job summary

State of Florida, Department of Revenue, seeks a Case Processing Manager I to lead a 10-person team in a customer-service oriented environment. You will coach staff, train new hires, and collaborate with the Service Center Manager to implement operational plans.

The role requires strong communication, problem-solving, and team-administration skills, with telework eligibility after training. Salary ranges reflect the SES pay plan and Florida benefits.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience in the Child Support Program.
• Experience coaching, mentoring, and promoting professional development.
• Experience in assigning work and leading teams.
• Experience in communicating via reports, public speaking, emails, and meetings.

Responsibilities

• Direct and supervise a team of 10 operational staff.
• Provide training, coaching, and performance feedback.
• Collaborate with the Service Center Manager to develop and monitor plans.
• Assess resource needs and reallocate resources to maximize productivity.
• Analyze business requirements to identify gaps and propose solutions.

Skills

Team leadership

Coaching

Communication

Resource planning

Problem solving

Job description

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882626

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73005017

Pay Plan: SES

Position Number:73005017

Salary: $49,793.88 - $60,231.84 / annually

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 10 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue
• One year of experience working in the Child Support Program
• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public
• Experience coaching, mentoring, promoting professional development and performance improvement activities
• Experience in assigning work and/or leading teams
• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY:

$49,793.88 - $60,231.84

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Location:

ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32833 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32808 ORLANDO, FL, US, 32807 ORLANDO, FL, US, 32827 ORLANDO, FL, US, 32809 ORLANDO, FL, US, 32819 ORLANDO, FL, US, 32821 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32825 ORLANDO, FL, US, 32835 ORLANDO, FL, US, 32803 ORLANDO, FL, US, 32811 ORLANDO, FL, US, 32810 ORLANDO, FL, US, 32805 ORLANDO, FL, US, 32831 ORLANDO, FL, US, 32826 ORLANDO, FL, US, 32822 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32804 ORLANDO, FL, US, 32812

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.