Case Manager, Creighton Street

Pine Street Inn; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn in Boston seeks a Case Manager to provide intensive case management for homeless individuals using a Housing First approach. The role is fully on-site at 35 Creighton Street, Jamaica Plain, Tuesday–Saturday, with a 40-hour schedule and compensation based on experience.

The Case Manager will support tenants with benefits, health care, education, employment, and legal aid while maintaining detailed records and collaborating with an intensive team to promote stability and growth.

Qualifications

• Education and communication skills to document tenant progress and coordinate services.
• Ability to use common software for case management and record-keeping.
• Experience in social services is desirable.

Responsibilities

• Manage a specific caseload of tenants using Housing First principles.
• Assist tenants with benefits, health care, education, employment and legal aid.
• Develop individual service plans and maintain documentation.
• Collaborate with Housing Support Services staff on program-wide efforts.
• Support tenants in activities of daily living and independent living skills.

Skills

Strong written communication skills

Team collaboration

Education

High School Diploma or GED

Undergraduate Degree in a related field

Tools

Microsoft Office

Job description

SCHEDULE:

40 hours, Tuesday – Saturday, 8:00 a.m. – 4:30 p.m.

$23.48 - $26.30 per hour DOE ((Salary ranges provided are based on relevant experience and skill set)

LOCATION:

35 Creighton Street, Jamaica Plain

The Case Manager is a non-essential position and will work 100% on site

SUMMARY OF POSITION:

Permanent Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Housing Support Services staff on program-wide efforts to stabilize and promote the individual growth of all Permanent Housing tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

QUALIFICATIONS:

The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.

REQUIREMENTS:

EDUCATION/TRAINING

Required:

• High School Diploma or GED
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

Preferred:

• Bi-lingual – Spanish/English
• Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS