Mobile Case Manager, Beals St

Pine Street Inn; Brookline (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn is seeking a Mobile Case Manager to provide intensive case management for chronically homeless individuals in Brookline and Mission Hill. The role emphasizes harm-reduction, trauma-informed approaches and collaboration with a multidisciplinary team.

Responsibilities include assisting with benefits, healthcare access, daily living skills, and maintaining documentation; all work is done on-site at 51-57 Beals Street, Brookline, and Mission Hill.

Qualifications

• High School diploma or GED required.
• Strong written communication skills required.
• Microsoft Office proficiency required.

Responsibilities

• Provide comprehensive, intensive case management to chronically homeless individuals.
• Work within Housing First model to promote long-term housing stability.
• Collaborate with housing staff on program-wide efforts and documentation.

Skills

Strong written communication

Bilingual – Spanish/English

Education

High School diploma or GED

Undergraduate Degree in related field

Tools

Microsoft Office

Job description

Description

SCHEDULE: 40 hours, Mon-Fri, 8am-4:30pm

Pays $23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 51-57 Beals Street, Brookline, and Mission Hill Sites

The Permanent Housing Case Manager is a non-essential position and will work 100% on site

SUMMARY OF POSITION:

The Mobile Case Manager provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness in housing using the Housing First model promoting long‑term stability in housing and the end of homelessness in Boston. Mobile Case Managers work as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. Mobile Case Managers use a harm‑reduction, trauma – informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. Mobile Case Managers are responsible for a specific caseload of tenants, and also for collaborating with other Pine Street Inn Supportive Housing staff on program‑wide efforts to stabilize and promote the individual growth of all tenants. Additional responsibilities include, but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, maintaining all necessary documentation; monitoring and reporting maintenance needs in apartments, and supporting timely program fee collection from tenants.

QUALIFICATIONS:

The person in this position must have a clear commitment to the population we serve and be able to work as part of a team.

Requirements

REQUIREMENTS:

EDUCATION/TRAINING:

• High School diploma or GED
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED:

• Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)
• Bi‑lingual – Spanish/English

KNOWLEDGE/EXPERIENCE:

• Strong commitment to learning and using harm‑reduction and motivational interviewing skills in order to promote improved behavioral health among tenants.
• Ability to set limits fairly and consistently while maintaining appropriate boundaries.
• Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
• Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands.
• Experience working as part of a team.

PREFERRED:

• Experience working with chronically homeless individuals in Housing First programs
• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders.
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement.
• Knowledge of government benefits systems, and Boston area service providers.
• Experience with HMIS