Case Manager, Clarendon

Pine Street Inn; Boston (MA); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn in Boston seeks a Case Manager for its Permanent Supportive Housing Department to deliver intensive case management to tenants facing complex health and housing challenges.

You will work with a multidisciplinary team, applying Harm Reduction and Motivational Interviewing to promote stability and growth. Responsibilities include documenting progress, assisting with benefits and services, and collaborating on program-wide initiatives.

Qualifications

• Strong commitment to Harm Reduction and Motivational Interviewing to promote behavioral health.
• Knowledge of Crisis Intervention techniques and responding to crises.
• Experience working in a team environment and with housing programs.

Responsibilities

• Provide intensive case management to tenants under Housing First-based programs.
• Assist tenants with obtaining benefits, health care, education, employment, and legal aid.
• Develop individual service plans and maintain documentation for all tenants.
• Collaborate with housing staff on program-wide efforts to stabilize tenants.

Skills

Harm Reduction

Motivational Interviewing

Crisis Intervention

Teamwork

Substance abuse knowledge

Mental health knowledge

Housing First

Education

High School Diploma or equivalent

College degree

Tools

HMIS

Microsoft Word

Outlook

Excel

Job description

SCHEDULE:

40 hours per week; Tuesday-Saturday, 8:00am-4:30pm.

PAY:

$23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION:

140 Clarendon Street, Boston

SUMMARY OF THE POSITION:

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

Requirements

EDUCATION/TRAINING:

• High School Diploma or equivalent
• Computer literacy, proficient with Microsoft Word, Outlook, Excel

PREFERRED:

• College degree

KNOWLEDGE/EXPERIENCE:

• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS

PHYSICAL ABILITIES/SKILLS:

• Ability to access different building locations and program sites via vehicle, public transit, or by foot in varied weather conditions, including climbing several flights of stairs and lifting up to 50 pounds of weight
• Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment