Case Manager

Pine Street Inn; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn is hiring a Permanent Housing Case Manager to deliver intensive case management to tenants within a Housing First framework. The role focuses on promoting housing stability and coordinating access to benefits, health care, education, employment, and legal aid.

You will support tenants with daily living skills and create individualized service plans while documenting progress. The position emphasizes Harm Reduction, trauma-informed approaches, and collaboration with a dedicated

Qualifications

• High School Diploma or Equivalent.
• Strong written communication skills.
• Computer Proficiency in Microsoft Office Products.
• Bi-lingual – Spanish/English (preferred)

Responsibilities

• Provide intensive case management to homeless/chronically homeless individuals.
• Assist tenants with benefits, health care, education, employment opportunities, and legal aid.
• Develop individual service plans and maintain necessary documentation.
• Collaborate with Permanent Housing staff on program-wide efforts to stabilize tenants.
• Utilize Harm Reduction and Motivational Interviewing techniques in interactions with participants.

Skills

Strong written communication

Bi-lingual – Spanish/English

Education

High School Diploma or Equivalent

Bi-lingual – Spanish/English

Tools

Microsoft Office

Job description

Description

DAYS/HOURS

40 hours, Monday – Friday, 7:30 a.m. – 4:00 p.m., with some flexibility

PAYS

Pays $ 23.48 - $26.30 DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION

35 Tuttle Street, Dorchester, MA, 02125, with the understanding that coverage could be needed at other locations within the Region

SUMMARY OF POSITION

Permanent Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Permanent Housing Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Permanent Housing staff on program-wide efforts to stabilize and promote the individual growth of all Permanent Housing tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

Requirements

QUALIFICATIONS

The Permanent Housing Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.

EDUCATION/TRAINING

REQUIRED:

• High School Diploma or Equivalent
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED:

• Bi-lingual – Spanish/English

KNOWLEDGE/EXPERIENCE

REQUIRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS