Case Manager, Green Street

Pine Street Inn; Northern (KY); Hybrid; USD 49,000 - 55,000; Full time

Job summary

Pine Street Inn is seeking a Permanent Housing Case Manager to provide intensive, on-site case management support for homeless individuals in Boston. The role focuses on promoting housing stability using the Housing First approach and Harm Reduction strategies, with a caseload management responsibility and collaboration across the program team.

The position emphasizes documentation, benefits access, health care, education, employment opportunities, and collaboration with legal aid resources to

Qualifications

• High School Diploma or GED required.
• Strong written communication skills.
• Computer proficiency in Microsoft Office products.
• Undergraduate degree in related field preferred (e.g. social work).
• Bi-lingual Spanish/English preferred.

Responsibilities

• Provide intensive case management for tenants, utilizing Housing First model.
• Assist tenants with program documentation and obtaining benefits, healthcare, education, employment, and legal aid.
• Develop individual service plans and maintain all necessary documentation.
• Collaborate with Permanent Housing staff on program-wide efforts to stabilize tenants and promote growth.

Skills

Strong written communication

Microsoft Office proficiency

Bilingual Spanish/English

Education

High School Diploma or GED

Undergraduate degree preferred

Job description

Description

SCHEDULE: 40 hours Tuesday - Saturday 8:00 a.m. – 4:30 p.m.

Pays $23.48 - $26.30 per hour DOE ( (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 82 Green St., Jamaica Plain, 02130 MA & Other Permanent Housing Sites

The Permanent Housing Case Manager is a non-essential position and will work 100% on site

SUMMARY OF POSITION:

Permanent Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long‑term stability in housing and the end of homelessness in Boston.

The Permanent Housing Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Permanent Housing staff on program‑wide efforts to stabilize and promote the individual growth of all Permanent Housing tenants. Additional case management responsibilities include but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

QUALIFICATIONS:

The Permanent Housing Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma or GED
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED:

• Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)
• Bi‑lingual – Spanish/English

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMI