Case Manager, Clarendon

Pine Street Inn Inc.; Boston (MA); On-site; USD 32,346 - 36,230; Full time

Job summary

Pine Street Inn Inc. is seeking a dedicated Case Manager to join their Permanent Supportive Housing Department in Boston. This role involves providing intensive case management support to homeless individuals by working collaboratively to ensure their long-term stability in housing.

The Case Manager will apply Harm Reduction and Trauma Informed approaches to manage a specific caseload and assist tenants in gaining necessary skills and benefits to promote their growth. Strong communication and a commitment to serving vulnerable populations are essential for this position.

Qualifications

• Commitment to serving the homeless population.
• Experience working with individuals facing complex disorders.
• Ability to work as part of a team.

Responsibilities

• Manage a specific caseload of tenants in a supportive housing environment.
• Assist tenants with program documentation and obtaining benefits.
• Collaborate with housing staff on promoting individual growth.

Skills

Harm Reduction and Motivational Interviewing skills

Crisis Intervention techniques

Strong written communication skills

Computer proficiency in Microsoft Office

Education

High School Diploma or Equivalent

Job description

SCHEDULE: 40 hours per week; Monday-Friday, 12pm – 8:30pm

Pays $23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 140 Clarendon St, Boston MA

Summary of Position

PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

Qualifications

The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.

Education / Training

Required:

• High School Diploma or Equivalent
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

Preferred:

• Bi-lingual – Spanish/English

Knowledge / Experience

Required:

• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

Preferred:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS