Case Manager, Washington Street

Pine Street Inn; Boston (MA); Hybrid; USD 49,000 - 55,000; Full time

Job summary

Pine Street Inn is seeking a Supportive Housing Case Manager to provide intensive, on-site case management for chronically homeless individuals in Boston. You will work with tenants using Housing First, Harm Reduction, and Motivational Interviewing to build stable housing and access benefits, health care, education, and employment opportunities.

The role requires strong written communication, proficiency in Microsoft Office, and the ability to collaborate with a multidisciplinary team.

Qualifications

• Strong written communication skills.
• Proficiency with Microsoft Office products.
• Bi-lingual – Spanish/English preferred.
• Undergraduate degree in a related field (e.g. social work, psychology, education, nursing).
• Experience with substance abuse, mental illness, trauma, homelessness or related complex disorders.
• Knowledge of government benefits systems and local resources.
• Experience with HMIS.

Responsibilities

• Provide intensive case management for tenants using Housing First, Harm Reduction and Motivational Interviewing.
• Assist tenants with required program documentation and obtaining benefits, health care, education, employment, and legal aid.
• Develop individual service plans and maintain necessary documentation.
• Collaborate with Housing staff on program-wide efforts to stabilize tenants and promote growth.
• Work on-site 100% and participate as part of a multidisciplinary team.

Skills

Strong written communication

MS Office proficiency

Education

Undergraduate degree

Tools

HMIS

Microsoft Office

Job description

Description

SCHEDULE: 40 hours, Monday - Friday, 8:30am – 5pm

Pays $23.48 - $26.30 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 1900 Washington Street, Boston

The Supportive Housing Case Manager will work 100% on site.

SUMMARY OF POSITION:

Supportive Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, also for collaborating with other Housing staff on program-wide efforts to stabilize and promote the individual growth of all Housing tenants. Additional case management responsibilities include but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, and maintaining all necessary documentation..

QUALIFICATIONS:

The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED:

• Bi-lingual – Spanish/English
• Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
• Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
• Experience working as part of a team

PREFERRED:

• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS