Case Manager - Clarendon

Pine Street Inn; Boston (MA); On-site; USD 32,000 - 36,000; Full time

Job summary

Pine Street Inn in Boston is seeking a Case Manager to deliver intensive case management for tenants in Permanent Supportive Housing. You will work with individuals facing mental illness, substance use, and other health challenges, applying Housing First principles.

The role emphasizes Harm Reduction, Motivational Interviewing, documentation, benefit assistance, and collaboration with staff to promote stability and growth.

Qualifications

• High school diploma or equivalent required.
• Strong written communication skills required.
• Experience working in team settings.
• Bilingual Spanish/English preferred.

Responsibilities

• Provide intensive case management to tenants using Housing First model.
• Utilize Harm Reduction and Motivational Interviewing techniques.
• Assist tenants with program documentation and benefits access.
• Collaborate with housing staff to stabilize tenants and develop service plans.
• Maintain documentation and coordinate with service providers and HMIS.

Skills

Strong written communication skills

Bi-lingual - Spanish/English

Team collaboration

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Description

SCHEDULE: 40 hours per week; Sunday - Thursday, 8am - 4:30pm

PAY: $23.48 - $26.30 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 140 Clarendon Street, Boston MA

SUMMARY OF POSITION:

PSI's Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma or Equivalent
• Strong written communication skills
• Computer Proficiency in Microsoft Office Products

PREFERRED:

• Bi-lingual - Spanish/English

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants

Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations

• Experience working as part of a team

PREFERRED:

• Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS