Case Manager

Westfield State University; Westfield (MA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Waivers & Discounts

Paid Time Off

Job summary

Westfield State University is seeking a College Case Manager in the Enrollment Management department to support graduate and undergraduate students facing personal or academic challenges. The role requires a Master’s degree in a related field and at least four years of professional experience, with strong crisis intervention and collaboration skills.

The position is grant-funded and on-campus, with a Monday–Friday schedule, some evenings/weekends, and a salary in the commensurate range depending

Qualifications

• Master's degree in a relevant field with four years of professional experience with college students.
• Commitment to multicultural, diversity, and LGBTQ+ issues.
• Experience with strategizing, planning, and delivering communications.
• Familiarity with college student learning and development theories.
• Knowledge of student support programs and services.

Responsibilities

• Maintain strong working relationships with the Dean of Students and various university departments.
• Develop programs to enhance student life and well-being.
• Staff and students outside regular hours for events and critical times.
• Advise faculty, staff, students, and families in complex problem solving and crisis situations.
• Collaborate with Residence Life, Counseling Center, Health Center, and other offices on case management.

Skills

Crisis management

Interpersonal communication

Collaboration

Student services knowledge

Outreach and program development

Education

Master's degree in social work, higher education, student personnel, counseling services, or related field

Tools

Case management software

Maxient

Job description

Case Manager

Campus Title: Case Manager

State Job Title: Staff Assistant

Department: Enrollment Management

Job Code: HA5600

FLSA Status: Exempt

Funding: 1596-2439 (Grant Funded)*

Bargaining Unit: APA

Job Type: Full-Time Temporary / On-campusposition

Timeframe: 52 Weeks

Shift: Monday-Friday, 8:30 am to 4:30 pm (somenights and weekends required)

Regular Days Off: Saturday and Sunday

Salary: $60,000 to $63,000 Annually (commensuratewith education and experience)

*This is a grant-funded position. Continued employment beyond thegrant period is contingent upon the availability of funding andinstitutional need. Upon the grant's conclusion, the position willbe evaluated for potential adoption and funding by Westfield StateUniversity.

General Statement of Duties

Under the general direction of the Office of the Dean of Studentsthis position with help to respond to the needs of students(graduate and undergraduate) encountering personal or academicchallenges. The University Case Manager collaborates with otheroffices to develop programs that enhance the quality of studentlife, promote all facets of well-being, and respond to studentconcerns. The University Case Manager is expected to be availableto staff and students outside regular business hours, for eveningand weekend events, and/or at other critical times.

Duties and Responsibilities

Duties include but not limited to:

• Maintains strong working relationships and collaborationsbetween the Office of the Dean of Students, students, and variousUniversity departments.
• Maintains current knowledge of student needs, includinggraduate students, student development, and student learningresearch, theory, and practice that best serve the needs ofstudents.
• Represents the Office of the Dean of Students at campus-widefunctions.
• Recommends and participates in the development of Universitypolicies and procedures.
• Develops a strong relationship with local hospitals,particularly at the time of the discharge of students.
• Supports and advocates for students (graduate andundergraduate) experiencing crises; intervenes directly insensitive cases involving critical illness or injury, mentalillness, and fatalities. Contributes to the case management processof the office by meeting with students on sensitive and privateissues and provides guidance and support to students and familiesduring times of crisis.
• In cases where students need extra mental health support orother type of clinical assistance necessary for the retention,persistence, and success of the student, the case managercollaborates, when requested, by the Dean of Students Office, withstudents, families, campus partners, and off campus resources toform comprehensive plans for student success and assists in theplan implementation.
• Implements the administrative activities associated with theOffice of the Dean of Students to support students, includingmedical leave of absences and withdrawals.
• Advises faculty, staff, students, and families in complexproblem solving and complaint resolution in situations that pose arisk to students and/or the institution.
• Consults and engages in problem-solving on complex matters withResidence Life, Counseling Center, Health Center, UniversityPolice, Student, Student Accessibility Services, TRiO, CourseAchievement Retention and Engagement, LEAD Scholars and AcademicAdvising.
• Advises the Office of the Dean of Student staff in bestpractices related to students that impact case management practicesand policies.
• Collaborates with the student leader trainings and orientationprograms.
• Serves as an advisor for the Office of Student Conduct.
• Performs other job-related duties as assigned.

Job Requirements

QUALIFICATIONS

• Master's degree in social work, higher education, studentpersonnel, counseling services, or other related field and fouryears of full-time professional experience working with collegestudents.
• Commitment to the knowledge of multicultural, diversity, andLGBTQ+ issues.
• Experience with strategizing, planning, and deliveringcommunications.
• Familiarity with college student learning and developmenttheories.
• Knowledge of student support programs and services.
• Experience with outreach initiatives and programdevelopment.
• Effective oral and written communication skills.
• Ability to use independent judgment and manage and impartinformation to a range of clientele and/or media sources.
• Effective interpersonal and community relations skills.
• Ability to build positive and effective relationships withcolleagues and student leaders across the University.
• Skilled in managing crises and knowledge of and experience withcrisis intervention techniques.
• Ability to react calmly and effectively in emergencysituations.
• Ability to take initiative for projects and the development ofservices.
• Ability to collaborate and work successfully in a teamenvironment.
• Experience with case management software, student informationsystem software such as Maxient.
• Ability to work effectively with a wide range of constituenciesin a diverse community and rapidly changing technicalenvironment.

Additional Information

Salary

Salaries for current Westfield State University employees andindividuals currently working for the state of Massachusetts mustbe calculated individually in accordance with collective bargainingagreements as well as state policies. State job specifications maybe found on the Department of Higher Education's webpage.

Employee Benefits

Benefits are an important component of an employee's totalcompensation package.

• Health Insurance: Westfield State offers a variety of HMO, POS,and PPO-type health insurance plans for eligible employees.Coverage is effective on the 1st of the month following the date ofhire. Exceptions to employees hired on the 1st of the month,coverage is effective immediately.
• Retirement: the MA State Employee Retirement System provideseligible employees with a retirement pension following a 10-yearvesting period. In lieu of the retirement pension, eligibleemployees may select the Optional Retirement Plan with a maximum 5%employer matching contribution.
• Tuition Waivers & Discounts: eligible employees, includingspouses and dependent children, receive reduced tuition at MA statecolleges, community colleges, and universities.
• Paid Time Off: employees receive 12 paid holidays and generousvacation, personal, and sick leave benefits.
• Additional information regarding employee benefits is availableon the University's Benefits & Wellness webpage.

Disability Accommodations

Westfield State University is committed to the full inclusion ofindividuals with disabilities and will ensure the availability ofreasonable accommodations. If a reasonable accommodation is neededto participate in the job application or interview process, pleasecontact Human Resources at [phone] or visit us in the HoraceMann Building, 1st floor.

Background Check

Employment is contingent upon the successful completion and reviewof a background check. A criminal record will not automaticallydisqualify an applicant from consideration.