Student Support Coordinator

Goodwin University; East Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition benefits

Job summary

Goodwin University is looking for a Student Support Coordinator to oversee the daily operations of the Ann B. Clark Co-op, coordinating case management and student development activities.

The role supports Housing assistance, emergency relief funds, and campus resource access, ensuring a seamless one-stop experience for student support. The position emphasizes collaboration with faculty, staff, and community partners, providing guidance to interns and work-study students while maintaining

Qualifications

• Master's degree in social work, counseling, higher education, or related field.

Responsibilities

• Oversee daily operations of the Co-op, ensuring students, faculty, and staff receive high-quality support.
• Manage inventory and pantry operations following SWAP guidelines.
• Cultivate relationships with community partners to secure resources and donations.
• Plan and execute campus outreach events and student support initiatives.
• Supervise and mentor staff and interns for efficient service delivery.
• Provide one-on-one case management for academic, financial, housing, and personal challenges.
• Administer the Laptop Loaner Program with equitable distribution and tracking.
• Oversee Transitional Housing Assistance for housing-insecure students.
• Manage the Student Emergency Relief Fund with timely distribution of aid.
• Collaborate with faculty, staff, and community organizations to connect students to resources.
• Develop workshops on financial literacy, housing stability, and campus resources.
• Maintain records for case management, Co-op usage, and program outcomes.

Skills

Diversity and inclusion

Organizational management

Communication and interpersonal skills

Confidentiality

Microsoft Office & data systems

Education

Master's degree in social work, counseling, higher education, or related field

Bachelor's degree required

Tools

Case management software

Student information systems

Job description

The mission of Goodwin University is to educate a diversestudent population in a dynamic environment that aligns education,commerce, and community. Our innovative programs of study preparestudents for professional careers while promoting lifelong learningand civic responsibility. As a nurturing university community, wechallenge students, faculty, staff, and administration to fullyrealize their highest academic, professional, and personalpotential.

Position Description Summary/Purpose

Under the direct supervision of the Assistant Dean of Students, theStudent Support Coordinator is a full-t i me posit i on responsiblef or m a n a g ing the d a i l y o p er a tions of t he Ann B . Cla rk C o -op, provid i ng oversi g ht for case manag e ment servi ces and leading student development with interns. This role includes supporting the universi t y ’s L aptop L o a n er Pr o g ra m, T ransitional Housing Assistance, Student Eme rge n c yRelief F und, a nd ot h er s t udent a f f airs initiatives. Theposit i on in t e g r a t es resource ma na ge ment with d i r e ctstudent support, creating a s ea m l ess a p pro a ch to ad d r essi n g student n e eds a nd promoting a c ad e m i c, p e r sonal,and professional succ e ss. This position supports retentioninitiatives by creating a one-stop concept for studentsupport.

Essential Job Functions/Primary Responsibilities

(The essential functions or duties listed below are intendedonly as illustrations of the various types of work that may be performed. The omission of specific statements of duties does notexclude them from the position if the work is similar, related or alogical assignment to the position.)

• Oversee daily operations of the Co-op, ensuring students,faculty, and staff receive high-quality support.
• Manage inventory, including placing food and supply orders,stocking items, and adhering to Supporting Wellness at Pantries(SWAP) guidelines.
• Cultivate relationships with partners such as ConnecticutFoodshare, ShopRite, Stop & Shop, and Highland Park Market tosecure resources and donations
• Plan and execute events such as the annual Turkey Drive andother outreach initiatives.
• Supervise and mentor Co-op staff, including work-study studentsand interns, to ensure efficient and customer-focusedoperations.
• Provide one-on-one case management to assist students withacademic, financial, housing, and personal challenges.
• Administer the Laptop Loaner Program, ensuring equitabledistribution and accurate tracking of equipment.
• Oversee Transitional Housing Assistance for studentsexperiencing housing insecurity, including coordination with localhousing partners
• Manage the Student Emergency Relief Fund by evaluatingapplications and ensuring timely distribution of aid.
• Collaborate with faculty, staff, and community organizations toconnect students to internal and external resources.
• Develop and deliver workshops or programs focused on topicssuch as financial literacy, housing stability, and accessing campusresources.
• Create innovative strategies to enhance awareness andaccessibility of Co-op and Case Management services.
• Maintain accurate records for case management, Co-op usage, andprogram outcomes, providing regular reports to the AssistantDean.
• Serve as a liaison between students and other universitydepartments to resolve barriers to success.
• Represent the Co-op and student support at campus and communityevents, promoting services and fostering partnerships.
• Strengthen collaboration with local organizations to expand therange of resources available to students.
• Actively engage in professional development to stay informed ofbest practices in student support services and resourcemanagement.

Other Functions

• Performs similar or related work as required, directed or assituation permits.
• Continues professional development and training; keeps currentwith trends.
• Assists other department staff as needed to promote a teameffort.

Knowledge, Ability and Skill

• Demonstrated commitment to developing and fostering bestpractices and policies to promote diversity, equity, and inclusion,and build an environment in which all members of the Universitycommunity are treated with respect and dignity.
• Strong organizational and operational management skills, withexperience supervising staff or volunteers.
• Excellent communication and interpersonal skills, with theability to work with diverse populations.
• Proven ability to handle sensitive information withprofessionalism and confidentiality.
• Proficiency in Microsoft Office Suite, virtual engagementplatforms and data management systems.
• Knowledge of community resources, housing assistance, andstudent support programs.

Qualifications

Minimum Required Qualifications

Education, Training and Experience:

• Masters degree in social work, counseling, higher education, ora related field (Bachelor's required, Master’s preferred).
• Minimum of 3 years of experience in case management, studentaffairs, or related roles within higher education or nonprofitsectors.
• Experience with food pantry operations, SWAP guidelines, ornon-profit resource programs (preferred).
• Familiarity with case management software or studentinformation systems (preferred).
• Demonstrated commitment to diversity, equity, and inclusion(preferred).

Special Requirements

• Valid license & insured vehicle

Physical and Mental Requirements

Work Environment None Under 1/3 1/3 to2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X Physical Activity None Under 1/3 1/3 to2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X Lifting Requirements None Under 1/3 1/3 to2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X Vision Requirements: X Close vision (i.e. clear vision at 20 inches or less) _ Distance vision (i.e. clear vision at 20 feet or more) _ Color vision (i.e. ability to identify and distinguish colors) _ Peripheral vision (i.e. ability to observe an area that can be seen up and down or left and right while the eyes are fixed on a given point) _ Depth perception (i.e. three-dimensional vision, ability to judgedistances and spatial relationships) _ No special vision requirement

Full-Time Employee Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse &dependents
• PTO program
• Flexible work schedules and work from home opportunities

(This job description does not constitute an employmentagreement between the university and employee. It is used as a guide for personnel actions and is subject to change by the university as the needs of the university and requirements of the job change.)