Student CARE and Outreach Case Manager

Grand Valley State University; Allendale Charter Township (MI); On-site; USD 40,240 - 44,240; Part time

Benefits offered by this job

Medical, Dental, and Vision insurance

Generous 403B contributions

Tuition waiver for courses

Accrued vacation up to four weeks

Work-Life Program

Job summary

Grand Valley State University in Michigan is seeking a Student CARE and Outreach Case Manager to provide crucial case management support to students referred to the Dean of Students Office. The role involves helping students navigate personal challenges and connecting them with appropriate campus and community resources.

This part-time position works a standard 40-hour schedule during the Fall and Winter semesters and 6.25 hours during June and July. Essential qualifications include a Bachelor's degree and relevant experience in case management or student support. A commitment to supporting diverse student populations is vital.

Qualifications

• One year of relevant experience in case management or student support.
• Ability to work effectively with diverse groups.
• Demonstrated success in collaborating with campus stakeholders.

Responsibilities

• Provide direct support to students through case management services.
• Collaborate with campus partners and participate in the University CARE Team.
• Maintain required documentation in the Maxient database system.

Skills

Interpersonal skills

Communication capabilities

Professional judgement

Confidentiality management

Education

Bachelor's degree in social work, psychology, or related field

Tools

Maxient Database System

Job description

Benefits

Benefits are effective on the first day of employment!

• Medical, Dental, and Vision insurance offered.
• Generous 403B contributions by employer and employee fully vested after 2 years.
• Tuition is waived for undergraduate and graduate courses!
• Up to four weeks of accrued vacation.
• Work-Life Program to assist in achieving a balanced life between work and personal needs.
• More benefits can be found on our website at https://www.gvsu.edu/hro/benefits

Summary

This position provides case management support to students referred to the Dean of Students Office. This role works directly with students to help identify concerns and connect them with appropriate campus and community resources. Working under the guidance of senior staff, this role supports students experiencing a range of personal challenges, including family emergencies, mental health or medical concerns, financial or basic needs, and academic difficulties. The position collaborates with campus partners to promote student well-being and persistence.

Position Details

This is a 0.8 FTE position. The Student CARE and Outreach Case Manager will work a standard 40-hour/week schedule during the Fall and Winter semesters and reduce to a 6.25 hours/week schedule during the months of June and July.

Required Qualifications and Education

• Bachelor’s degree in social work, psychology, or related field.
• One (1) year of relevant experience in case management, student support, human services, or related area (internships and graduate assistantships may be considered).
• Ability to work effectively with all constituents (students, faculty, administration, community members, parents and supporters).
• Demonstrated ability to exercise professional judgement and leadership, including the ability to work independently.
• Strong interpersonal skills, including strong oral, written, and listening communication capabilities.
• Ability to manage sensitive information and maintain confidentiality.
• Ability to establish and maintain professional working relationships with colleagues and be thoughtful of multicultural environment.

Preferred Qualifications and Education

• Master’s degree (completed or in progress) in student affairs, social work, psychology, or related field.
• Experience working in higher education environment or student support setting.
• Experience working with Maxient Database System.
• Experience working in the areas of crisis management, behavior intervention, and community standards in higher education environment.
• Working knowledge of Title IX, FERPA, and other regulations associated with the position.
• Demonstrated success in collaborating with campus wide stakeholders.

Primary Duties

• Under the direction of leadership, provide direct support to students through case management services, including resource referral, follow-up, and basic self-advocacy support.
• Provide outreach, educational opportunities, and other student services as appropriate.
• Collaborate with campus partners within Student Affairs and across the university and participate as a member of the University CARE Team.
• Assist in providing consultation to faculty, staff, and supporters regarding student challenges, concerns, and appropriate referral options.
• Promote holistic development and integrated care to foster student success.
• Assist in maintaining relationships with community-based resources within the Allendale & Grand Rapids Community.
• Maintain all required documentation of activities within Maxient database system.
• Support compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations, in consultation with supervisor.
• Demonstrate commitment to working with traditionally underserved or marginalized populations and assist in connecting students to appropriate campus support.
• Perform other duties as required/assigned by leadership.

Salary

$40,240 - $44,240, commensurate with experience

Department/Division

Dean of Students Office