Case Manager

Rescue Mission; City of Auburn (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid PTO

Disability Insurance

Life Insurance

Job summary

Rescue Mission Alliance in Auburn, NY is seeking a Full-Time Case Manager to support homeless and housing‑vulnerable families and women. You will manage client caseloads, document progress, and coordinate housing services to help clients obtain and maintain permanent housing.

The role emphasizes trauma‑informed care, teamwork, and collaboration with housing authorities and service providers. A bachelor’s degree is required; a Master’s in Social Work is preferred.

Qualifications

• Bachelor's degree in Social Work or related field, or equivalent work experience.
• Master's degree in Social Work or related field preferred.
• Experience with vulnerable populations, including homelessness.
• Valid NYS Driver License (must meet driving criteria).
• Familiarity with local community services is a plus.
• Bilingual abilities are a plus.

Responsibilities

• Carry a caseload and maintain accurate, timely documentation for each client's progress and service needs.
• Build rapport, encourage, and motivate clients while maintaining professional boundaries.
• Collaborate with clients to identify strengths, set attainable goals, and monitor progress toward independence.
• Refer clients to internal and external providers including mental health, addiction, legal, and financial services.
• Build relationships with housing authorities, service agencies, and local organizations to expand resources.
• Assist with preparing vacant units, basic cleaning, and removing abandoned items.
• Provide transportation for clients to key appointments as needed.
• Participate in regular meetings and coordinate care plans with staff.
• Promote a safety-first environment and adhere to organizational policies and procedures.

Skills

Empathy

Communication

Time management

Organizational skills

Critical thinking

Problem solving

Microsoft Office

Digital documentation

Education

Bachelor's degree in Social Work

Master's degree in Social Work (preferred)

Tools

Microsoft Office

Digital documentation systems

Job description

Case Manager - Auburn, NY - Full Time

Schedule: Monday-Friday 9:00am-5:30pm

Rate of pay: $20.00 per hour

Join the Rescue Mission Team!

We are currently seeking a Full-Time Case Manager to support our work with homeless and housing-vulnerable families and women in Auburn, NY. In this essential role, you will help individuals and families find and maintain permanent housing, connect to vital services, and support them on their journey toward greater independence. If you're passionate about making a meaningful difference in people's lives through trauma-informed care, we'd love to hear from you!

Key Responsibilities:

• Client Case Management: Carry a caseload and maintain accurate, timely documentation for each client's progress and service needs.
• Supportive Counseling: Build rapport, encourage, and motivate clients while maintaining professional boundaries.
• Goal Setting & Planning: Collaborate with clients to identify strengths, set attainable goals, and monitor their progress toward long-term independence.
• Service Coordination: Refer clients to appropriate internal and external providers, including mental health, addiction, legal, and financial services.
• Community Engagement: Build relationships with housing authorities, service agencies, and local organizations to expand resource access.
• Housing Support: Assist with preparing vacant units, basic cleaning, and removing abandoned items.
• Transportation: Provide transportation for clients to key appointments as needed.
• Team Collaboration: Participate in regular meetings and coordinate care plans with fellow staff members.
• Safety & Compliance: Promote a safety-first environment and adhere to all organizational policies and procedures.

Requirements:

• Bachelor's degree in Social Work or related field, or equivalent work experience.
• Master's degree in Social Work or related field preferred.
• Previous experience working with vulnerable populations, including those experiencing homelessness.
• Valid NYS Driver License (must meet company driving criteria).
• Familiarity with local community services is a plus.
• Bilingual abilities are a plus.

Skills & Abilities:

• Empathy and compassion for individuals facing life challenges.
• Strong communication, assessment, and interviewing skills.
• Calm, professional demeanor under pressure.
• Excellent time management and organizational skills.
• Critical thinking and problem-solving abilities.
• Proficiency with Microsoft Office and digital documentation systems.
• Commitment to the mission, vision, and values of our organization.
• Team-oriented mindset with a willingness to support where needed.

Rate of Pay:

$20.00 per hour

Work Schedule:

Monday-Friday 9:00am-5:30pm

What We Offer:

Competitive pay, Benefits Package (Medical, Dental, Vision, 401(k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance, and more.), and A Chance to Make a Difference. Working at the Rescue Mission is more than just a job - it's an opportunity to be part of an organization that makes a lasting impact on the community. We provide critical services every day, offering help for today and hope for tomorrow.

Why Work With Us?

Join a dedicated team committed to transforming lives and making a tangible difference in our community. At the Rescue Mission, you will be part of a collaborative and supportive environment that values professional growth and offers opportunities for advancement.