Client Care Specialist (2nd Shift + Shift Differential) - Part Time

Rescue Mission Alliance of Syracuse, NY; City of Syracuse (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Life Insurance

Job summary

Rescue Mission Alliance of Syracuse, NY is seeking a compassionate Part-Time Client Care Specialist for the Emergency Shelter in Syracuse, NY. The role focuses on supporting individuals experiencing homelessness, fostering a safe and respectful environment, and guiding clients to resources for stability.

Responsibilities include building relationships, providing encouragement, ensuring safety, assisting with basic needs, and documenting client information while maintaining confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Human Services or related field preferred.
• Experience in homelessness, substance use, or mental health challenges is desired.

Responsibilities

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation for client independence.
• Maintain boundaries with clients and uphold a respectful shelter environment.
• Conduct rounds to monitor client safety and facility conditions.
• Connect clients with Rescue Mission services and resources.
• Document information with confidentiality and communicate with the team.

Skills

Customer service

Crisis management

Communication

Education

High School Diploma or equivalent

Associate degree in Human Services

Tools

Computer basics

Job description

Position:Client Care Specialist (2nd Shift + Shift Differential) - Part Time

Location: Syracuse, NY

Job Id:892

# of Openings:1

Client Care Specialist – Emergency Shelter, Part-Time

2nd Shift | Syracuse, NY

Schedule:Thursdays through Saturdays: 9:00 PM–7:30 AM
Starting Pay:$18.50 per hour
2nd Shift Differential:Additional $1.00 per hour for hours worked between 1:00pm-11:30pm

Join the Rescue Mission Team!

Are you compassionate, dependable, and interested in making a difference in the lives of others?

The Rescue Mission is seeking aPart-Time Client Care Specialistto join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence.

This is a great opportunity for someone interested inhuman services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

What You’ll Do

As a Client Care Specialist, you will:

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Qualifications

• High School Diploma or equivalent required.
• Associate degree inHuman Services or a related field, or equivalent work experience, preferred.
• Experience supporting individuals experiencinghomelessness, substance use, mental health challenges, or other barriersis desired.

Successful candidates should demonstrate:

• Sensitivity and compassion for individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• Interviewing and assessment skills.
• Crisis-management and problem-solving abilities.
• Flexibility and adaptability.
• Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
• Basic computer skills.

Why Work at the Rescue Mission?

Working at the Rescue Mission is an opportunity to be part of a team that makes a difference every day. For more than 130 years, the Rescue Mission has provided around-the-clock services to individuals in need, offeringhelp for today and hope for tomorrow.

Our Mission and Values guide our everyday work as we provide shelter, support, resources, and opportunities for positive change to those we serve.

Compensation & Benefits Starting Pay: $18.50 per hour
2ndShift Differential (1:00pm – 11:30pm): Additional $1.00 per hour.
Work Schedule:
Thursdays through Saturdays- 3:30pm-10:00pm
The Rescue Mission is proud to offer eligible employees benefits including Medical, Dental, Vision, 401(k), Flexible Spending Accounts, Paid Time Off, Group and Voluntary Life Insurance, Short-Term Disability, and more. If you are looking to grow your experience in human services while making a meaningful impact in your community, we encourage you to apply!

• Transparent & Open Communication – The Rescue Mission encourages honest and open communication at all levels. Input and feedback are sought from all employees.
• Work/Life Balance – We are encouraged to meet our professional goals and perform at our best, but also enjoy a fulfilling life outside of the work environment.
• Continued Growth & Learning – Our organization adapts to change by providing training and development in rapidly evolving areas. We believe in routine training to improve efficiency and instill positive attitudes.
• Team Spirit – We are valued for our talents, dedication and hard work as individuals and as an overall team. This ultimately leads to a strong sense of unity among each and every one of us.

The Rescue Mission is an equal opportunity employer.

We are focused on taking care of our employees with the same caring values we have for our clients. The Rescue Mission offers a comprehensive benefits package for both our full-time and part-time employees:

Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account – FSA
Company Paid Group Term Life Insurance

Supplemental Life Insurance
Paid Time Off (PTO)
Paid Holidays
Career Development and Growth Opportunities
Short Term Disability
401(K) Plan that includes employer contributions

Personal Illness, Accident & Cancer Insurance
Discounted Auto, Home & Renters Insurance
529 NY State College Savings Plan
Employee Assistance Plan
Empower Credit Union Membership
Thrifty Shopper Employee Discount