Client Care Specialist Part-Time

Rescue Mission Alliance of Syracuse, NY; City of Syracuse (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Flexible Spending Accounts

Paid Time Off

Life Insurance

Short-Term Disability

Job summary

The Rescue Mission Alliance of Syracuse, NY is seeking a Part-Time Client Care Specialist for the Emergency Shelter. This direct-care role supports individuals experiencing homelessness, helping them access resources, stay safe, and move toward greater stability and independence.

The position emphasizes compassion, respectful interaction, and teamwork. Schedule is Thursdays through Saturdays, 3:30pm-10:00pm, with starting pay of $18.50/hour plus a $1.00/hour differential for eligible hours.

Qualifications

• High School Diploma or equivalent is required.
• Associate degree in Human Services or related field preferred.
• Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers is desired.

Responsibilities

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Skills

Compassion

Communication

Interviewing

Crisis management

Flexibility

Time management

Calm under pressure

Basic computer skills

Education

High School Diploma or equivalent

Associate degree in Human Services or related field

Job description

Client Care Specialist – Emergency Shelter, Part-Time.

2nd Shift | Syracuse, NY.

Schedule: Thursdays through Saturdays: 3:30pm-10:00pm.

Starting Pay: $18.50 per hour.

2nd Shift Differential: Additional $1.00 per hour for hours worked between 1:00pm-11:30pm.

Join the Rescue Mission Team!

Are you compassionate, dependable, and interested in making a difference in the lives of others?

The Rescue Mission is seeking a Part-Time Client Care Specialist to join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence.

This is a great opportunity for someone interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

What You’ll Do

As a Client Care Specialist, you will:

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Human Services or a related field, or equivalent work experience, preferred.
• Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers is desired.

Skills We’re Looking For

Successful candidates should demonstrate:

• Sensitivity and compassion for individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• Interviewing and assessment skills.
• Crisis-management and problem-solving abilities.
• Flexibility and adaptability.
• Strong time-management skills.
• Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
• Basic computer skills.

Why Work at the Rescue Mission?

Working at the Rescue Mission is an opportunity to be part of a team that makes a difference every day. For more than 130 years, the Rescue Mission has provided around-the-clock services to individuals in need, offering help for today and hope for tomorrow.

Our Mission and Values guide our everyday work as we provide shelter, support, resources, and opportunities for positive change to those we serve.

Compensation & Benefits

• Starting Pay: $18.50 per hour.
• 2nd Shift Differential (1:00pm – 11:30pm): Additional $1.00 per hour.

Work Schedule

Thursdays through Saturdays - 3:30pm-10:00pm.

The Rescue Mission is proud to offer eligible employees benefits including Medical, Dental, Vision, 401(k), Flexible Spending Accounts, Paid Time Off, Group and Voluntary Life Insurance, Short-Term Disability, and more.