Carrier Success Specialist - Freight Partnerships & Growth

Flock Freight; Chicago (IL); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

401(k)

Medical, Dental & Vision

Equity package

Job summary

Flock Freight is seeking a driven Carrier Success professional to build, engage, and onboard carrier partners. You’ll own daily freight execution, ensuring coverage, service, and real-time tracking through our platform.

Collaborating with Customer Success, Tracking, and Operations, you will develop trusted relationships, drive platform adoption, and consistently hit performance goals with outbound outreach and strategic negotiation.

Qualifications

• Bachelor’s degree preferred.
• Experience in sales, account management, or customer-facing roles.
• Proven ability to meet or exceed goals.
• Strong written and verbal communication.
• Decisive with solid problem-solving instincts.
• Willingness to learn and adapt.

Responsibilities

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Skills

Outbound sales

Relationship building

Negotiation

Customer service

Communication skills

Education

Bachelor's degree preferred

Job description

Flock Freight is seeking a driven Carrier Success professional to build, engage, and onboard carrier partners. You’ll own daily freight execution, ensuring coverage, service, and real-time tracking through our platform.

Collaborating with Customer Success, Tracking, and Operations, you will develop trusted relationships, drive platform adoption, and consistently hit performance goals with outbound outreach and strategic negotiation.