Carrier Success Associate - Chicago

Flock Freight; Chicago (IL); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

401(k)

Medical, Dental & Vision

Equity package

Job summary

Flock Freight is seeking a driven Carrier Success professional to build, engage, and onboard carrier partners. You’ll own daily freight execution, ensuring coverage, service, and real-time tracking through our platform.

Collaborating with Customer Success, Tracking, and Operations, you will develop trusted relationships, drive platform adoption, and consistently hit performance goals with outbound outreach and strategic negotiation.

Qualifications

• Bachelor’s degree preferred.
• Experience in sales, account management, or customer-facing roles.
• Proven ability to meet or exceed goals.
• Strong written and verbal communication.
• Decisive with solid problem-solving instincts.
• Willingness to learn and adapt.

Responsibilities

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Skills

Outbound sales

Relationship building

Negotiation

Customer service

Communication skills

Education

Bachelor's degree preferred

Job description

Company Overview

Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Target Start Date

Monday, October 26th, 2026

Team/Department Overview

Carrier Success - Reporting directly to Senior Manager - Carrier Success

What You’ll Do

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Who You Are

• Competitive, driven, and motivated by performance-based goals
• Comfortable with outbound sales activity and relationship building
• A strong communicator who can influence, negotiate, and problem-solve in real time
• Organized, detail-oriented, and able to manage multiple priorities at once
• Adaptable and energized by working in a fast-moving, execution-focused environment
• Mission-driven and excited to contribute to a company modernizing the freight industry

Qualifications

• Bachelor’s degree preferred
• Previous sales, account management, or customer-facing experience preferred
• Demonstrated ability to meet or exceed goals
• Strong written and verbal communication skills
• Confident decision-maker with solid problem-solving instincts
• Strong work ethic and a willingness to learn

Why Flock Freight

We offer a comprehensive training program designed to set you up for success, covering industry fundamentals, Flock Freight’s technology, and practical sales execution. You’ll join a high-performing, collaborative sales organization where individual impact is visible, growth is encouraged, and innovation is central to how we operate.

Compensation

The expected range for this position is $22 - $24 per hour + Commission. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Life & Benefits Of The Flock

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• 401(k): Flock provides access to a 401(k) retirement savings plan to help you prepare for the future.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Our Promise To You

Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

We are currently ONLY targeting talent in the Chicagoland area at this time.