Carrier Success Associate - Chicago

Flock Freight; Chicago, Little Flock (IL, AR); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid Work Model

401(k) retirement plan

Medical, Dental & Vision

Job summary

Flock Freight, a FreightTech leader, seeks a Carrier Sales Associate in the Chicago area to manage end-to-end carrier relationships, onboarding, and ongoing engagement. You will leverage data and negotiating skills to maximize platform utilization and drive results in a fast-paced environment.

You will collaborate with cross-functional teams and own carrier coverage, ensuring on-time shipments and strong performance metrics while contributing to a modernized freight ecosystem.

Qualifications

• Experience in sales, account management, or customer-facing roles preferred.
• Proven ability to meet or exceed goals.
• Strong written and verbal communication skills.
• Confident decision-making with good problem-solving instincts.
• Willingness to learn and work in a fast-moving environment.

Responsibilities

• Build and grow a book of carrier partners via outbound calls, emails, and outreach.
• Own daily freight execution, ensuring shipments are covered, serviced, and tracked.
• Develop trusted carrier relationships to drive platform adoption and engagement.
• Apply tactical sales and negotiation skills to optimize carrier utilization and outcomes.
• Collaborate with Customer Success, Tracking, and Operations to deliver a high-quality experience.
• Maintain accurate carrier and capacity data in systems for real-time coverage.
• Monitor shipments and performance metrics to identify issues and opportunities.
• Hit or exceed activity, coverage, and revenue targets set by leadership.
• Leverage the platform to create differentiated value for partners.

Skills

Outbound sales

Relationship building

Negotiation

Communication

Organizational skills

Job description

• Pay or shift range: $22 USD to $24 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Operations - TL Fulfillme
• Full-Time
• Requisition #: CARRI001081

Description

Company Overview: Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Target Start Date: Monday, October 26th, 2026

Team/Department Overview: Carrier Success - Reporting directly to Senior Manager - Carrier Success

As a Carrier Sales Associate, you’ll play a critical role in ensuring our customers’ freight moves seamlessly through Flock Freight’s proprietary platform. You’ll own carrier relationships end-to-end, from prospecting and onboarding to ongoing engagement, while leveraging technology, data, and strong commercial instincts to drive results. This is a high-execution, relationship-driven sales role for someone who thrives in a fast-paced environment and is motivated by measurable impact.

What You’ll Do

• Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
• Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
• Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
• Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
• Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
• Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
• Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
• Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
• Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.

Who You Are

• Competitive, driven, and motivated by performance-based goals
• Comfortable with outbound sales activity and relationship building
• A strong communicator who can influence, negotiate, and problem-solve in real time
• Organized, detail-oriented, and able to manage multiple priorities at once
• Adaptable and energized by working in a fast-moving, execution-focused environment
• Mission-driven and excited to contribute to a company modernizing the freight industry

Qualifications

• Previous sales, account management, or customer-facing experience preferred
• Demonstrated ability to meet or exceed goals
• Strong written and verbal communication skills
• Confident decision-maker with solid problem-solving instincts
• Strong work ethic and a willingness to learn

We offer a comprehensive training program designed to set you up for success, covering industry fundamentals, Flock Freight’s technology, and practical sales execution. You’ll join a high-performing, collaborative sales organization where individual impact is visible, growth is encouraged, and innovation is central to how we operate.

Compensation

The expected range for this position is $22 - $24 per hour + Commission. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Life & Benefits of the Flock

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• 401(k): Flock provides access to a 401(k) retirement savings plan to help you prepare for the future.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Our promise to you

Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

We are currently ONLY targeting talent in the Chicagoland area at this time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.