Enterprise Freight Success Manager

Sage Freight; Franklin (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Sage Freight is seeking an Enterprise Customer Success professional who will own and manage assigned customer accounts with a focus on relationship, profitability, and growth. You will be the primary contact, driving account development through effective communication, market insights, and data-driven opportunities to improve yield and account performance.

You will collaborate with Coverage and Execution teams to service freight, prepare QBRs, and analyze shipment data to identify trends that

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 1 year of transportation or logistics industry experience.
• At least 6 months in Customer Success or Carrier Success.
• Familiarity with TMS such as Revenova and customer portals.
• Strong understanding of freight markets and pricing.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Manage customer accounts focusing on relationship, profitability, retention, and growth.
• Own as primary point of contact for assigned customers.
• Prepare and conduct Quarterly Business Reviews (QBRs).
• Analyze account data to identify trends and opportunities.

Skills

Relationship building

Pricing analysis

Data analysis

Communication

Negotiation

Education

Bachelor’s degree in Business, Supply Chain, Logistics

Tools

Revenova

CRM systems

Job description

Sage Freight is seeking an Enterprise Customer Success professional who will own and manage assigned customer accounts with a focus on relationship, profitability, and growth. You will be the primary contact, driving account development through effective communication, market insights, and data-driven opportunities to improve yield and account performance.

You will collaborate with Coverage and Execution teams to service freight, prepare QBRs, and analyze shipment data to identify trends that