Carrier Success Manager — Growth & Integrations (Remote)

Appunite; United States; A distancia; USD 43.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote first approach

Roadmap shaping input

Descripción de la vacante

Appunite is seeking a Customer Success/Partner Manager to drive carrier integrations across markets. You’ll own KPIs like adoption and platform health, translating data into actions that move carriers to higher performance.

You’ll coordinate onboarding to steady-state growth, surface blockers to the right teams, and translate carrier needs into roadmap inputs to shape product direction.

Formación

• 3+ years in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment – accountable for results.
• You’ve moved a KPI – baseline, action, and outcome are known.
• Hands-on with data: Looker, Mixpanel or SQL/BigQuery; can turn dashboards into stories carriers act on.
• Experience with technical products and integrations; credibility with engineers and product managers.
• You run business reviews and management reports and follow up until actions close.
• Fluent English and German at B2 level or higher.

Responsabilidades

• Act as the primary contact for integrated carriers across markets from onboarding to growth.
• Own adoption and performance KPIs per carrier and drive measurable improvement.
• Surface blockers early and bring in the right internal teams to resolve them.
• Turn carrier requirements into prioritized roadmap input and push back when needed.
• Transfer insights between carriers and markets.
• Own the monthly reporting cadence: one consolidated report for group management and per-carrier reports.
• Use platform data to generate insights carriers act on.
• Run a structured engagement rhythm per carrier with tracked actions.
• Identify growth opportunities per market and build the case for them.

Conocimientos

Data analysis

SQL / BigQuery

Looker / Mixpanel

German B2

English fluency

Stakeholder management

Carrier onboarding

Herramientas

Looker

Mixpanel

SQL

BigQuery

Descripción del empleo

Appunite is seeking a Customer Success/Partner Manager to drive carrier integrations across markets. You’ll own KPIs like adoption and platform health, translating data into actions that move carriers to higher performance.

You’ll coordinate onboarding to steady-state growth, surface blockers to the right teams, and translate carrier needs into roadmap inputs to shape product direction.