Carrier Relationships & Capacity Portfolio Lead

C.H. Robinson Shared Services; Grand Rapids (MI); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Onboarding program

Top-tier training

Internal promotion opportunities

Job summary

C.H. Robinson is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations, growing and managing a carrier portfolio.

You will match the right truck to the right shipment at the right time and price, delivering exceptional service and leveraging CHR systems to optimize performance. The role emphasizes relationship-building with carriers and customers, with a focus on pricing decisions, problem resolution, and collaboration across internal teams.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree is preferred or may be beneficial.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn carriers' business goals to maximize relationships and satisfaction.
• Monitor activity and reactivate inactive or underutilized accounts.

Skills

Inside sales

Account management

Operations

Carrier relationships

Negotiation

Multi-tasking

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Booking tools

Carrier website

Mobile apps

Job description

C.H. Robinson is seeking a Capacity Portfolio Representative to blend inside sales, account management, and operations, growing and managing a carrier portfolio.

You will match the right truck to the right shipment at the right time and price, delivering exceptional service and leveraging CHR systems to optimize performance. The role emphasizes relationship-building with carriers and customers, with a focus on pricing decisions, problem resolution, and collaboration across internal teams.