Carrier Relations & Capacity Growth Specialist

C.H. Robinson; Conshohocken (Montgomery County); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Health benefits

Employee Stock Purchase Plan

Job summary

C.H. Robinson is hiring a Capacity Portfolio Representative to blend inside sales, account management, and operations. You will grow and manage a portfolio of carriers, matching the right truck with the right shipment at the right time and price.

In this hybrid role, you will collaborate with trucking company owners, dispatchers, and drivers, leveraging technology to enhance efficiency. The company emphasizes onboarding, training, and ongoing development, with career growth across sales,

Qualifications

• High School Diploma or GED equivalent.
• Value a diverse and inclusive work environment.
• Hold a Bachelor’s degree from an accredited college or university.
• Have experience using customer perspective to guide decisions and actions.
• Can persuade, motivate, influence, and negotiate with others.
• Display strong decision-making, multi-tasking, communication and interpersonal skills.
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
• Leverage technology such as automated booking products, CH Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
• Support Capacity Procurement.
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions.
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies.
• Proactively post, negotiate, and secure available capacity to meet customer needs.
• Deliver Exceptional Customer Service.
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions.
• Regularly review and act on carrier feedback to improve service.
• Identify and recommend the best payment solutions for each carrier based on their needs.
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations.
• Execute Process Efficiency.
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
• Identify root causes of issues and implement solutions to enhance performance.

Skills

Carrier relationships

Lead generation

Cold calling

Pricing decisions

Negotiation

Customer service

Sales mindset

Education

High School Diploma or GED

Bachelor’s degree

Tools

Carrier website

Mobile apps

Automated booking tools

Job description

C.H. Robinson is hiring a Capacity Portfolio Representative to blend inside sales, account management, and operations. You will grow and manage a portfolio of carriers, matching the right truck with the right shipment at the right time and price.

In this hybrid role, you will collaborate with trucking company owners, dispatchers, and drivers, leveraging technology to enhance efficiency. The company emphasizes onboarding, training, and ongoing development, with career growth across sales,