Carrier Capacity & Inside Sales Specialist

C.H. Robinson; Grand Rapids (MI); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Hybrid work schedule (4 days in office

Job summary

C.H. Robinson's Capacity Portfolio Representatives blend inside sales, account management, and operations to grow and manage a portfolio of carriers, delivering the right truck with the right shipment at the right time and price.

The role offers a competitive base salary with monthly bonuses and emphasizes in-person collaboration four days a week, with one remote day available, balancing teamwork and autonomy.

Qualifications

• High School Diploma or GED equivalent.
• Value a diverse and inclusive work environment.
• Bachelor’s degree from an accredited college or university.
• Experience using customer perspective to guide decisions.
• Ability to persuade, motivate, influence and negotiate.
• Strong decision-making, multitasking, communication and interpersonal skills.
• Enjoy solutions-driven work using tools to evaluate and recommend.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn carriers’ business goals to maximize relationships and satisfaction.
• Monitor activity, identify inactive or underutilized accounts, and reactivate them.
• Leverage booking tools to enhance carrier satisfaction and efficiency.
• Support Capacity Procurement.
• Analyze freight market trends to inform pricing decisions.
• Use capacity analysis and internal costing tools to guide buying and negotiating.
• Proactively post and secure available capacity to meet customer needs.
• Deliver exceptional customer service and address carrier issues promptly.
• Review carrier feedback to improve service.
• Identify best payment solutions for each carrier.
• Assist carriers with cash advances and resolve payable issues.
• Collaborate with internal teams on shipment updates and execution.
• Maintain transit load visibility and reinforce on-time pickup/delivery.
• Identify root causes of issues and implement solutions.

Skills

Customer focus

Negotiation

Communication

Multi-tasking

Relationship building

Education

Bachelor's degree

High School Diploma or GED

Job description

C.H. Robinson's Capacity Portfolio Representatives blend inside sales, account management, and operations to grow and manage a portfolio of carriers, delivering the right truck with the right shipment at the right time and price.

The role offers a competitive base salary with monthly bonuses and emphasizes in-person collaboration four days a week, with one remote day available, balancing teamwork and autonomy.