Carrier Customer Service Representative

Kelly; Albany (OR); On-site; USD 21,000 - 29,000; Full time

Job summary

Kelly is seeking a Carrier Customer Service Representative in Albany, Oregon, onsite only. You will handle customer inquiries, follow scripts, and assist internal teams, with room to learn and grow in a dynamic office environment.

This temp-to-perm role offers $17.84 per hour, a Monday–Friday schedule, and initial training periods. No weekend or closing shifts; interviews are conducted on camera.

Qualifications

• High School Diploma or GED is required.
• 2+ years in office or customer service experience.
• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Experience with computer equipment and learning new systems.

Responsibilities

• Assess customer needs and address questions via call or computer system.
• Resolve routine customer issues and elevate complex requests as needed.
• Research contract issues to support related departments.
• Suggest alternative products or services as appropriate.
• Perform customer registrations and system navigation duties.
• Maintain consistent performance and meet deadlines.

Skills

High School Diploma or GED

2+ years experience in an office or CS

Strong verbal and written comms

Active listening

Computer systems aptitude

Problem solving

Education

High School Diploma or GED

Job description

Job Title: Carrier Customer Service Representative (Albany, OR)

Location: Albany, Oregon (Onsite Only)

Onsite Pay Rate: $17.84 per hour

Schedule: Monday–Friday, shifts between 6:00am–6:00pm PST

Employment Type: Temp-to-Perm (based on attendance and performance)

Hiring Bonus: $500*

Paid in two installments—$250 at 90 days and $250 at 6 months (must be employed at time of payout)

No weekend or closing shifts required. All candidates must be fully available during hours of operation.

Training Schedule: Monday–Friday, 8:00am–5:00pm PT/11:00am–8:00pm ET

All interviews are conducted on camera.

Position Overview

As a Carrier Customer Service Representative, you will interact with customers to resolve inquiries and issues, following standard scripts and screens. You’ll have the opportunity to develop your customer service skills, gain product knowledge, and provide support to internal teams such as Claims for Service Recruitment. This role is designed for those eager to learn and grow in a dynamic office environment.

Key Responsibilities

• Assess customer needs and address questions via call or computer system
• Resolve routine customer issues and elevate complex requests as needed
• Research contract issues to support related departments
• Suggest alternative products or services as appropriate
• Perform customer registrations and system navigation duties
• Maintain consistent performance and meet deadlines

Required Skills & Qualifications

• High School Diploma or GED
• 2+ years’ experience in an office and/or customer service environment
• Strong verbal and written communication skills
• Excellent active listening abilities
• Experience with computer equipment and ability to quickly learn new systems
• Effective problem-solving skills

Competencies

• Collects and reviews information before making decisions
• Works respectfully with others, regardless of differences
• Supports team goals and demonstrates a collaborative attitude
• Meets requirements and deadlines consistently
• Eager to learn and proactively seeks new information

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Additional Information

Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.