Customer Service Representative

Adecco; Albany (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Job summary

Adecco is assisting a well-established company in their search for a Customer Service Representative for an onsite position in Albany, OR. The role entails responding to customer inquiries, assessing needs, and following scripts to ensure consistent service.

The ideal candidate has 0-2 years of customer service or general office experience, strong communication and computer skills, and the ability to meet deadlines. Pay is $17.84/hr with a $500 hiring bonus, plus comprehensive benefits.

Qualifications

• 0-2 years of customer service or general office experience.
• Strong communication skills.
• Active listener.
• Strong computer skills.
• Excellent decision-making skills.
• Ability to meet deadlines and requirements.

Responsibilities

• Respond to customer inquiries and provide exceptional service.
• Assess customer needs and identify appropriate solutions.
• Follow established procedures, scripts, and workflows.
• Research and resolve customer concerns or elevate complex issues when necessary.
• Navigate multiple computer systems and applications efficiently.
• Complete customer registrations and maintain accurate records.
• Collaborate with internal teams to support customer needs.
• Maintain professionalism and accuracy while handling a high volume of customer interactions.

Skills

Strong communication skills

Active listener

Strong computer skills

Excellent decision-making skills

Ability to meet deadlines

Customer service experience

Job description

Adecco is assisting a well-established company in their search for a Customer Service Representative for an onsite position in Albany, OR.

Location: Albany, OR

Pay: $17.84/hr with potential $500 hiring bonus (paid out in two $250 payments)

Shift: Mon – Fri, between 6a-6p PST

Training: Mon – Fri 7a -4p or 8am – 5pm PST

Responsibilities for this Customer Service Representative position include but are not limited to:

• Respond to customer inquiries and provide exceptional service.

• Assess customer needs and identify appropriate solutions.

• Follow established procedures, scripts, and workflows.

• Research and resolve customer concerns or elevate complex issues when necessary.

• Navigate multiple computer systems and applications efficiently.

• Complete customer registrations and maintain accurate records.

• Collaborate with internal teams to support customer needs.

• Maintain professionalism and accuracy while handling a high volume of customer interactions.

The Ideal Candidate Will Have:

• 0- 2 years of customer service or general office experience

• Strong communication skills

• Active listener

• Strong computer skills

• Excellent decision-making skills

• Ability to meet deadlines and requirements

Pay Details:

$17.84 per hour

Benefits:

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan
• Paid Sick Leave
• any other paid leave required by Federal, State, or local law
• Holiday pay where applicable

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.