Customer Support Representative I

Kelly Services; Lithia Springs (GA); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Kelly Services is hiring a Customer Support Representative I to coordinate daily transportation, yard, and dock operations in a hybrid office/warehouse setting. You'll work with carriers, drivers, dispatchers, and onsite dock teams to resolve delays and scheduling issues, ensuring timely deliveries and accurate yard visibility.

The role requires 1–3 years in transportation or logistics, a HS diploma (associate preferred), and experience with PINC/Kaleris YMS; familiarity with SAP or similar WMS

Qualifications

• 1–3 years of experience in transportation, logistics, yard management, or dispatching.
• High school diploma or GED required; associate degree preferred.
• Experience with PINC/Kaleris YMS preferred.
• Familiarity with SAP, Manhattan, Blue Yonder, or other WMS platforms is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced environment and occasionally conduct outdoor yard checks in varying weather conditions.

Responsibilities

• Update trailer statuses, locations, and yard moves in the PINC/Kaleris YMS.
• Audit physical yard inventory and track loaded and empty trailers.
• Monitor trailer dwell times and coordinate hostler/shunter moves.
• Schedule inbound and outbound delivery appointments.
• Communicate delays, cancellations, detention risks, and missed appointments.
• Support gate-in/gate-out procedures and verify bills of lading.
• Assign dock doors and promote carrier compliance with safety procedures.
• Track KPIs, including on-time delivery, trailer turn times, and yard dwell.
• Identify scheduling issues and support continuous improvement efforts.

Skills

Strong communication

Organization

Problem-solving

Education

High school diploma or GED

Associate degree preferred

Tools

PINC/Kaleris YMS

SAP

Manhattan

Blue Yonder

Job description

Customer Support Representative I

Pay: $21.50 per hour

Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m.

Work Setting: Hybrid office/warehouse environment

Position Summary

We are seeking a Customer Support Representative I to coordinate daily transportation, yard, and dock operations. This role manages trailer tracking, delivery appointments, and real-time yard visibility using the ATL PINC Yard Management System. The representative will work closely with carriers, drivers, dispatchers, and onsite Data Center dock teams to resolve delivery delays, missed appointments, cancellations, and other logistics exceptions.

Key Responsibilities

• Update trailer statuses, locations, and yard moves in the PINC/Kaleris YMS.
• Audit physical yard inventory and track loaded and empty trailers.
• Monitor trailer dwell times and coordinate hostler/shunter moves.
• Schedule inbound and outbound delivery appointments.
• Communicate delays, cancellations, detention risks, and missed appointments.
• Support gate-in/gate-out procedures and verify bills of lading.
• Assign dock doors and promote carrier compliance with safety procedures.
• Track KPIs, including on-time delivery, trailer turn times, and yard dwell.
• Identify scheduling issues and support continuous improvement efforts.

Qualifications

• 1–3 years of experience in transportation, logistics, yard management, or dispatching.
• High school diploma or GED required; associate degree preferred.
• Experience with PINC/Kaleris YMS preferred.
• Familiarity with SAP, Manhattan, Blue Yonder, or other WMS platforms is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced environment and occasionally conduct outdoor yard checks in varying weather conditions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Aff… we welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.