Customer Service Representative

TEKsystems; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability coverage

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Albany, NY is seeking a Customer Service Representative (Provider Support) to handle inquiries from healthcare providers about claims, eligibility, online applications, self-service tools, and technical issues. Comprehensive training and documented resources will be provided to ensure success.

The role offers a full-time, hybrid schedule with two on-site days per week, and a training period to ramp up with supported procedures and scripts.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience in a call center, retail, hospitality, healthcare, or similar environment.
• Strong computer skills and the ability to navigate multiple screens and systems simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Professional work history with valid reasons for previous employment transitions.

Responsibilities

• Respond to provider inquiries received through the Customer Service Call Center.
• Provide telephone assistance related to Claims processing, Eligibility verification, Online business applications, Web-enabled self-service tools, Technical support issues.
• Record, track, and monitor customer interactions using a CRM/call tracking system.
• Manage open tickets and ensure appropriate follow-up, assignment, and escalation when necessary.
• Process customer requests utilizing various tools and technologies, including: Desktop faxing, Web-based self-help resources, IVR support systems.
• Return telephone messages and distribute fax and mail communications as needed.
• Maintain accurate documentation and adhere to established procedures and service standards.
• Deliver exceptional customer service while maintaining productivity and quality expectations.

Skills

Customer Service

Computer Proficiency

Communication Skills

Attention to Detail

Organization and Time Management

Education

High School Diploma or GED

Tools

CRM systems

Job description

Customer Service Representative (Provider Support) Schedule: Monday-Friday, 9:15 AM-6:00 PM (45-minute unpaid lunch)

Hybrid Schedule once trained - 2 days on site a week

Training Schedule: Monday-Friday, 8:15 AM-5:00 PM

Employment Type: Full-Time

Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Provider Support team. In this role, you will respond to inquiries from healthcare providers regarding claims, eligibility, online business applications, self-service tools, and technical issues. This position is an excellent opportunity for individuals looking to build a career within a large healthcare organization while gaining valuable customer service and technical support experience.

Comprehensive training, documented procedures, scripts, and knowledge resources will be provided to ensure your success.

Key Responsibilities

• Respond to provider inquiries received through the Customer Service Call Center.
• Provide telephone assistance related to: Claims processing, Eligibility verification, Online business applications, Web-enabled self-service tools, Technical support issues.
• Record, track, and monitor customer interactions using a CRM/call tracking system.
• Manage open tickets and ensure appropriate follow-up, assignment, and escalation when necessary.
• Process customer requests utilizing various tools and technologies, including: Desktop faxing, Web-based self-help resources, Interactive Voice Response (IVR) support systems.
• Return telephone messages and distribute fax and mail communications as needed.
• Maintain accurate documentation and adhere to established procedures and service standards.
• Deliver exceptional customer service while maintaining productivity and quality expectations.

Required Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience in a call center, retail, hospitality, healthcare, or similar customer-facing environment.
• Strong computer skills and the ability to navigate multiple screens and systems simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Professional work history with valid reasons for previous employment transitions.

Top Skills

• Customer Service
• Computer Proficiency
• Communication Skills
• Attention to Detail
• Organization and Time Management

What We Offer

This position provides an excellent opportunity to gain experience within a respected healthcare organization. Employees can use this role as a stepping stone to advancement opportunities within the call center or other departments. The organization is known for:

• Comprehensive training and onboarding
• Supportive leadership and management team
• Career growth and internal mobility opportunities
• Exposure to a large national healthcare operation
• A more collaborative and supportive environment than many traditional call centers

Work Environment

This is an onsite call center environment supporting healthcare provider inquiries. The facility accommodates 80+ customer service representatives and can be fast-paced during periods of high call volume.

Additional amenities include:

• Business casual dress code
• Employee cafeteria area
• Indoor walking area
• Onsite workout room

Job Type & Location

This is a Contract position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident & Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Albany,NY.

Application Deadline

This position is anticipated to close on Aug 18, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.