Call Center Customer Service Representative

Kelly Services; Town of Florida (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly Services is hiring a Call Center Customer Service Representative for Altamonte Springs, FL. This onsite role requires working a schedule from 9am to 9pm with at least one weekend day, following a 5‑day workweek. Training lasts 4–6 weeks, and the position runs for about 4 months with possible extension.

Pay is $22.50 per hour with weekly pay and start date on 10/12. You will handle inbound calls, deliver exceptional service, manage customer information, and resolve inquiries while building

Qualifications

• Be at least 18 years old.
• 12+ months’ customer service experience of any kind within the last 7 years.
• Demonstrate intermediate computer skills including ability to navigate across multiple windows and software platforms.

Responsibilities

• Handle inbound calls and deliver exceptional service.
• Manage customer information and resolve inquiries.
• Authorize sales and build relationships with clients, customers, and colleagues.

Skills

Customer service

Typing

Microsoft Office

Multitasking

Tools

Outlook

Job description

Kelly is seeking Call Center Customer Service Representative candidates in Altamonte Springs, FL at a premier consumer financial services company!

Shift & Pay Rates

• Will work onsite. Must be flexible to work a schedule between 9am-9pm including 1 weekend day (Sat/Sun) as part of the 5-day workweek. Training is 4-6 weeks

• Pay Rate: $22.50 per hour

• Weekly Pay

• Start Date: 10/12

• Duration: 4 months with possible extension

This job might be an outstanding fit if you are able to:

• As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders’ experience. You’ll be responsible for:

• Handling inbound calls

• Delivering exceptional service

• Managing customer information

• Resolving inquiries

• Authorizing sales

• Building relationships with clients, customers, and colleagues

What You’ll Need to be Considered:

• Be at least 18 years old

• 12+ months’ customer service experience of any kind and/or military equivalent experience within the last 7 years

• Demonstrate at least an intermediate level of computer skills including the ability to:

• Navigate and manage information across multiple windows and software platforms efficiently

• Maintain typing proficiency while actively conversing with customers

• Utilize Outlook or other Microsoft Office programs effectively

• Employ search tools to quickly find necessary information

• This role will require you to work evening hours and at least 1 weekend day

• This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working

• Be willing to submit to a background investigation, and provide fingerprints as part of our selection process

• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

Preferred Qualifications and Skills:

• 12+ months of experience in banking or financial industry

• 6+ months’ experience working in a call center environment

• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints

• Comfortable receiving ongoing performance feedback and coaching

• Comfortable with ongoing change and learning new technology/processes

• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively

• Strong decision-making and problem-solving skills

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

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