Cargo Claims Intake & Mitigation Specialist II

J.B. Hunt Transport; Lowell (AR); On-site; USD 42,000 - 68,000; Full time

Job summary

J.B. Hunt Transport, Lowell, AR, is seeking a Cargo Claims Intake Representative II in the Insurance department.

Under supervision you will manage cargo incidents—overages, shortages, and damages—and serve as the primary contact for internal and external stakeholders, ensuring timely action plans and meticulous documentation. You will source and vet external adjusters and vendors to reduce financial exposure, maintain strict regulatory compliance, and ensure accurate data entry across claims

Qualifications

• High School Diploma/GED with 1-2 years of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Responsibilities

• Efficiently manage an elevated amount of inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure, while independently resolving a list of open incidents; apply independent discretionary judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plans
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
• Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standards
• Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
• Request and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits, including DOT and food safety compliance records, as well as Safety Data Sheet (SDS) required for hazardous material incidents. This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)
• Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques, while also providing training and basic support to junior team members as needed
• Coordinate and collaborate with external partners such as towing services, insurance adjusters, law enforcement, and relevant state or local regulatory agencies for the resolution of cargo-related incidents
• Manage the coordination of affected freight, establishing eligibility for the freight to be reworked, transloaded, salvaged, or disposed of and negotiating rework costs with vendors to assist in cargo claim mitigation; secure and record authorization for the action plan and related costs from designated stakeholders

Skills

Communication

Data entry

Claims analysis

Regulatory compliance

Customer service

Training others

Education

High School Diploma/GED

Job description

J.B. Hunt Transport, Lowell, AR, is seeking a Cargo Claims Intake Representative II in the Insurance department.

Under supervision you will manage cargo incidents—overages, shortages, and damages—and serve as the primary contact for internal and external stakeholders, ensuring timely action plans and meticulous documentation. You will source and vet external adjusters and vendors to reduce financial exposure, maintain strict regulatory compliance, and ensure accurate data entry across claims