Senior Casualty Claims Intake Lead

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks of paid maternity leave and

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking a Sr Casualty Claims Intake Representative to manage the initial recording and triage of safety-related events involving casualty, workers’ compensation, and final mile.

You will gather claim details, initiate actions, and document in alignment with company policies and regulatory requirements, supporting timely resolution and collaboration with internal and external stakeholders.

Qualifications

• High School Diploma/GED with 2-3 years of experience in HR, Claims, Insurance, Customer Service, or related field OR an associate’s degree.
• Experience in a call center, particularly within the Insurance industry.
• Ability to type at least 40 words-per-minute

Responsibilities

• Utilize experience and established procedure to field and process all incoming calls, email, and other notification methods related to safety events to create an accurate record and assess initial financial exposure to the company; maintain an organized workflow, coordinate initial claim assessments, and prioritize cases based on urgency and severity
• Utilize independent knowledge to assess all collected information, identify missing/incorrect/updated claim information, determine appropriate course of action, support timely mitigation of financial exposure, and ensure compliance with company policy and laws; actions include providing information to the claimant, retaining independent field adjusters, determining the need for drug tests, and guiding junior team members
• Ensure accurate, timely, and complete documentation of safety events with attention to effects on financial performance, DOT safety rating, driver coaching, training programs, trends analysis, and resolution or defense of litigated matters; coordinate with claimants and stakeholders; resolve discrepancies and advance incident resolution
• Identify events with potential claim exposure after short investigations, initiating early resolution within financial authority; set up claim files, establish initial reserves, and delegate authority to juniors
• Provide continued investigative support to claims examiners
• Begin litigation preservation process with data collection and review of media, law enforcement sites, and public databases as needed
• Lead and mentor junior staff; participate in ongoing training; audit reports for accuracy; monitor phone coverage
• Serve as liaison between claimants, adjusters, and legal teams; escalate as needed; de-escalate situations; provide timely resolutions
• Provide feedback to improve information capture and system processes; assist with workarounds and solutions
• Manage single-vehicle claims with third-party reports to process and resolve costs within authority
• Assess preliminary event grading and reserves per ATA guidelines; explain decisions to internal and external parties

Skills

Typing 40 wpm

Education

High School Diploma/GED with 2-3 years experience OR associate’s degree

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking a Sr Casualty Claims Intake Representative to manage the initial recording and triage of safety-related events involving casualty, workers’ compensation, and final mile.

You will gather claim details, initiate actions, and document in alignment with company policies and regulatory requirements, supporting timely resolution and collaboration with internal and external stakeholders.