Cargo Claims & Risk Mitigation Specialist II

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

J.B. Hunt Transport, Inc. seeks a Cargo Claims Intake Representative II in Lowell, AR to manage cargo incidents from intake to resolution. You will coordinate with internal teams and external partners, gather documentation, and drive timely action plans to mitigate loss and ensure compliant remediation.

The role emphasizes customer-facing interaction, meticulous data handling, and collaboration with adjusters, vendors, and regulatory bodies to minimize exposure and maintain service levels.

Qualifications

• High School Diploma/GED with 1-2 years in Transportation/Logistics, Claims, Insurance, Customer Service, or related field.
• Must maintain a professional demeanor and empathy in customer interactions.
• Strong problem reporting and escalation practices.
• Ability to analyze situations and reach productive decisions.
• Ability to stay composed under pressure.
• Adaptability to a dynamic work environment and shifting priorities.
• Clear transmission of ideas through various mediums.
• Collaborative teamwork and effective information sharing.
• Accurate capture and documentation of business information.
• Type at least 40 words per minute.

Responsibilities

• Manage elevated volume of calls, emails, and portal interactions for cargo incidents.
• Resolve open incidents with accurate claims analysis and mitigation guidance.
• Uphold company guidelines and applicable laws in handling cargo issues.
• Identify missing or updated claim information and determine next steps.
• Ensure timely data entry and progress updates to internal and external stakeholders.
• Coordinate remediation with towing, adjusters, law enforcement, and regulators.

Skills

Professional demeanor

Empathy

Communication skills

Problem solving

Decision making

Adaptability

Multitasking

Data entry accuracy

Typing 40 wpm

Interpersonal skills

Education

High School Diploma/GED with 1-2 years in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Job description

J.B. Hunt Transport, Inc. seeks a Cargo Claims Intake Representative II in Lowell, AR to manage cargo incidents from intake to resolution. You will coordinate with internal teams and external partners, gather documentation, and drive timely action plans to mitigate loss and ensure compliant remediation.

The role emphasizes customer-facing interaction, meticulous data handling, and collaboration with adjusters, vendors, and regulatory bodies to minimize exposure and maintain service levels.